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MSP solution supports Tesco Bank through peak demand

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MSP solution supports Tesco Bank through peak demand

Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to ensure that service levels were maintained.  All candidates are to be fully compliant within a 2-week lead time.

The Scope

  • An initial 45 temporary Customer Service/Data Administrators with Credit Check, CIFAS and Disclosure Scotland clearance with a 2-week lead time to the start date

The Solution

  • Dual-branded attraction campaign design and management

  • Implementation of compliance and vetting team

  • Mobilised fully account-managed solution including on-site presence

  • Day-today temp management and line manager support

The Result

  • 100% fulfilment and compliance

  • Due to the success of the initial project, we were awarded preferred supplier status for the temporary workforce for the Newcastle site

  • We placed in excess of 150 temporary hires across Newcastle and Glasgow sites within a 12-month period- supporting FCA-led projects ranging from PPI to Persistent Debt as well as supplementing the permanent hiring model

“Within 1 week the greenbean team had sourced, interviewed, assessed and secured potential candidates in preparation for their start date. New candidates joined with clear expectations of the business and role, the calibre was exceptional, and the candidates supplied have been an asset to our business area during our most vulnerable time due to excessive customer demand. greenbean work exceptionally close to us and are always available for support and guidance where necessary”

Operations Manager - Tesco Bank

Why do I need RPO? 

Rethink the way you recruit, optimise your approach to hiring talent and keep abreast of the latest tools and legislation.

How will it benefit me? 

Measurement is intrinsic to the success of our work, demonstrating what works and where to improve, while informing future approach to resourcing processes and strategy.

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