The North East contact centre superheroes of 2018 revealed!
The superheroes of the North East contact centre sector in 2018 have been revealed at the 16th annual North East Contact Centre Awards which took place on Friday.
Winners included Auxillis, Atom Bank, Northumbrian Water and Go North East; all leading brands with outstanding customer contact centres based in our region.
The awards ceremony brought together over 300 operational managers and customer service advisors at Ramside Hall in County Durham to recognise and reward the outstanding achievements of superheroes within the industry.
Having supported this event for over a decade, greenbean by NRG was delighted to once again headline sponsor the awards and celebrate the achievements of both front-line and support staff.
Leanne Chambers, Client Solutions Director at greenbean by NRG attended Friday’s celebrations and commented: “Recognising talented and passionate individuals for their outstanding contribution is always fantastic to be a part of. The evening was once again a great success and a huge testament to the strength and growth potential of the contact centre sector in the North East. Congratulations to all winners and those highly commended.”
So without further ado, the 2018 winners and those highly commended at the annual North East Contact Centre Awards are as follows:
Winner – Martyn Stokoe, BGL Customer Services
Highly Commended – Dean Alderson, Barclays
Advisor of the Year
Winner – Arun Malhotra, Sage (UK) Ltd
Highly Commended – Jonathan Gordon, Insure the Box
Winner – Amina Odukoya, Barclays
Highly Commended – Lynsey Heron, Sage (UK) Ltd
Best Outsourcing Partnership
Winner – Firstsource & TSB
Winner – Michelle Mulligan, Sage (UK) Ltd
Highly Commended – Claire Braines, Barclays
Customer Experience Champion
Winner – Laura Welch, Home Group
Highly Commended – Stuart Macpherson, Sage (UK) Ltd
People Development Heroes
Winner – Organisational Development Team, Insure the Box
Highly Commended – Learning and Development Team, BGL Customer Services
Outstanding Contribution to the Community
Winner – MI Community Team, BGL Customer Services
Most Effective Implementation of Technology
Winner – Operations Centre of Excellence, Northumbrian Water Group
Highly Commended – Workforce Intelligence Project Team, AXA
Winner – Customer Service Team, Go North East
Highly Commended – Customer Services Change and Readiness Team, Sage (UK) Ltd
Contact Centre of the Year – Under 250 seats
Winner – Atom Bank
Highly Commended – Home Group
Contact Centre of the Year – Over 250 seats
Winner – Auxillis
Highly Commended – Sky Service Newcastle