Complaints Handler – Banking & Financial Services (Remote)

Work from Home (UK)
From £30,000 per annum | Full Time (40 hours)

What’s in it for you?

• Fully remote working

• 28 days holiday (rising to 30 days with service)

• 24/7 Employee Assistance Programme & mental health support

• Pension scheme & life assurance

• Retail discounts & perks platform (major UK brands, tech & more)

• Cycle to Work scheme

• Genuine career progression & development opportunities

• Recognition & referral bonus schemes (earn up to £900)

• Flexible working & focus on work-life balance

Why apply?

This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference.

You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home.

The role

• Investigate and resolve financial services complaints (including regulated cases)

• Communicate clearly with customers via phone and written responses

• Make fair, evidence-based decisions in line with FCA guidelines

• Manage your own caseload and meet SLAs and deadlines

• Work across multiple workstreams in a dynamic environment

What you’ll need

• Minimum 12 months complaints handling experience in a UK FCA-regulated environment

• Strong written and verbal communication skills

• Ability to manage complex cases and handle objections professionally

• Organised, adaptable, and comfortable working to targets

• A customer-first mindset with strong attention to detail

Training

• 2 weeks structured training

• 2 weeks supported “Grad Bay”

Pre-employment checks

Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required

If you’re looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers, this could be your next move.