Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern:

• 9am – 5pm

• 11am – 7pm

• Alternate Saturdays: 9am – 1pm

Benefits

• 25 days holiday + bank holidays

• Holidays increase to 28 days after 5 years

• Birthday day off

• Pension scheme (5% employee / 3% employer)

• Free breakfast every day

• Free fresh fruit

• Free on-site parking

• Employee Assistance Programme

• Employee discount platform

• Free flu jabs

• Cycle to work scheme

• Metro season ticket salary sacrifice scheme

The Role

We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation.

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.

What You’ll Be Doing

• Handling inbound and outbound customer calls

• Responding to customer emails and queries

• Supporting customers with policy changes and new business enquiries

• Delivering outstanding customer service at every interaction

• Identifying customer needs and promoting suitable products/services where appropriate

• Updating systems accurately and efficiently

• Working closely with colleagues to support team performance

• Ensuring all customer interactions meet FCA and company standards

What We’re Looking For

• Strong communication skills

• Positive and professional attitude

• Excellent customer service skills

• Comfortable working in a fast-paced environment

• Ability to work independently and as part of a team

• Good IT and system skills

• Problem-solving mindset with a proactive approach