Customer Service Advisor - Evenings

Posted 25 November 2022
Salary to £21,500
LocationNewcastle upon Tyne
Job type Permanent
DisciplineContact Centre

Job description

Promised yourself this is the last Christmas you’ll work long hours and be on your feet all day in hospitality or retail? Want every weekend free?

Is 2023 the year to turn your passion for customer service into a career in financial services?

We're looking for talented people with customer service experience gained in either a face-to-face or contact centre setting to join Tesco Bank’s friendly Credit Cards team based in Newcastle.

Using your excellent listening and rapport-building skills gained from retail, hospitality, leisure, or a call centre environment, you’ll receive inbound calls from customers and provide an outstanding customer experience. By taking responsibility for each customer, you’ll use your own judgement to resolve queries appropriately – but don’t worry, full training will be provided so that you can do your role effectively.

January 2023 start date

With a start date of 16th January 2023, you’ll work Monday to Friday 1 PM-9 PM and NO WEEKENDS

In return, you will receive a competitive salary ranging from £20,500 - £21,500 and a broad choice of benefits including Colleague Clubcard giving you discount on your shopping!!


  • Colleague Discounts - 10% off your groceries rising to 15% every pay weekend.

  • 20% off Clothing

  • Pension scheme - matched 1:1 up to 7.5%

  • Annual bonus based on individual and company performance up to 10% of salary

  • 6.6 weeks holiday entitlement including Bank Holidays

  • Buy additional holidays

  • Enhanced maternity leave

  • Shared Parental Leave policy

  • Save as you earn shares scheme

  • Cycle to work scheme

  • Gympass

  • Travel Season Ticket Loans

  • 4 weeks of paid Paternity leave

If you have experience within a contact centre, sales, leisure, retail, or hospitality environment then Apply Now.

* Application Closing Date 5th January 2023. As you will be working in an FCA regulated environment you will need to pass Credit and DBS checks in order to be offered the role.