Fraud Specialist
Glasgow (Office-based initially, hybrid options available)
Up to £28,500 + bonus (OTE £29,500)
Full-time | Permanent

Looking for a role where you can make a real difference?
Join a high-performing team supporting customers at critical moments—protecting them from fraud and delivering reassurance when it matters most.

If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.

What’s in it for you?

Competitive salary + monthly bonus
Hybrid working after probation (performance-based)
Clear progression & development opportunities
28 days holiday (increasing with service)
Discounts, wellbeing support & recognition schemes

Your Day-to-Day

• Take inbound calls from customers with fraud concerns

• Investigate suspicious transactions and raise fraud cases

• Help customers keep their accounts safe

• Support with everyday banking queries

• Assist vulnerable customers with care and empathy

• Take ownership of issues and resolve them quickly

What We’re Looking For

• Minimum 2 years’ UK financial services experience

  Customer service or contact centre background

  Confident communicator with a calm, professional approach

  Strong attention to detail and decision-making skills

  Able to handle sensitive conversations with empathy

  Motivated, proactive and solution-focused

Training & Working Pattern

• 2 weeks’ on-site training in Glasgow (Mon–Fri, 9am–6pm)

  First 3 months office-based

  Hybrid options available after probation

• Rotational shifts between 10:00 – 23:00, Monday–Sunday

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Extra Benefits

• Health & wellbeing support (GP, mental health, financial advice)

• Cycle to Work scheme

• Eyecare vouchers

• Referral bonuses

• Monthly awards & recognition

• Pension scheme

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Ready to take the next step in your financial services career? Apply now and be part of a team that truly makes an impact.