Latest articles and views from our team

At greenbean we are passionate about all things related to recruitment, supporting your business and making your life easier. Check out our latest blog articles to catch up with our latest news, viewpoints and insight.

European Contact Centre & Customer Service Awards 2019 – And the winners are…

Last night over 1,300 customer experience professionals and key industry influencers attended the biggest awards ceremony...

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Is hybrid working the end of the physical office?

With the rise of flexible working, human to hybrid, the gig economy and portfolio careers, will...

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What John Lewis can teach businesses about using emotional storytelling to engage and attract talent

John Lewis is the master of emotional storytelling, defying digital trends, tugging at your heartstrings and...

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Flexible workforce solutions for busy trading periods - greenbean

November is the NEW December for UK consumers

For the US and UK, Black Friday (November 29th) marks the biggest shopping period of the...

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Hiring for Emotional Intelligence – One of the most important skills employers look for in an employee

What is emotional intelligence? Emotional Intelligence, also known as EI or EQ, refers to the ability...

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Latest research suggests robust recruitment will go a long way in reducing contact centre attrition

ContactBabel has carried out research for the 9th annual edition of the “UK Contact Centre HR &...

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inclusive recruitment practice by greenbean RPO

Unlock access to new talent pools with inclusive recruitment practices

Improving diversity and gender equality is not only the right thing to do – it makes...

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greenbean temporary worker in financial services contact centre

FCA rules for Persistent Debt – How is your contact centre handling the increased workload?

The FCA’s July 2016 Credit Card Market Study highlighted significant concerns over the levels of problematic credit card...

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