Latest articles and views from our team
At greenbean we are passionate about all things related to recruitment, supporting your business and making your life easier. Check out our latest blog articles to catch up with our latest news, viewpoints and insight.
European Contact Centre & Customer Service Awards 2019 – And the winners are…
Last night over 1,300 customer experience professionals and key industry influencers attended the biggest awards ceremony...Read more
What John Lewis can teach businesses about using emotional storytelling to engage and attract talent
John Lewis is the master of emotional storytelling, defying digital trends, tugging at your heartstrings and...Read more
Hiring for Emotional Intelligence – One of the most important skills employers look for in an employee
What is emotional intelligence? Emotional Intelligence, also known as EI or EQ, refers to the ability...Read more
Latest research suggests robust recruitment will go a long way in reducing contact centre attrition
ContactBabel has carried out research for the 9th annual edition of the “UK Contact Centre HR &...Read more
Unlock access to new talent pools with inclusive recruitment practices
Improving diversity and gender equality is not only the right thing to do – it makes...Read more
FCA rules for Persistent Debt – How is your contact centre handling the increased workload?
The FCA’s July 2016 Credit Card Market Study highlighted significant concerns over the levels of problematic credit card...Read more