Building the team for banking’s revolutionary new challenger, Atom
“We are delighted to have such a diverse and energised team driving our business forward” Mark Mullen, CEO, Atom Bank plc
Headquartered in Durham, Atom Bank dared to be different. In 2013 Atom Bank partnered with NRG to take responsibility for outsourced recruitment for the business start-up.
Atom Bank had a number of challenges in terms of recruitment; the business was newly created; its brand was unknown to both consumers and potential employees. The location of the business in Durham was remote from the traditional banking or financial services hotspots. As a new business Atom Bank had limited internal resources to support hiring the team; everyone had their own day job to do.
“Atom Bank selected NRG as their resourcing partner due to the expertise and capability in project management, extensive recruitment knowledge and the credibility of their team, who reflect Atom’s value and vision in the resourcing process.” Stewart Bromley, Director, People & Customer Experience, Atom Bank plc
“Atom Bank’s high calibre directorate inspired confidence and their vision supported the marketability of the roles. Their Directors were unconditional; no compromise would be made regarding the values of the company. There was a sense of excitement; it was a great opportunity for applicants to be part of a newly created business and it was fantastic for NRG to be selected to provide recruiting solutions to help in that creation.” Therese Liddle, CEO NRG
NRG dedicated an Account team, led by Therese Liddle, to manage the recruitment processes and assessments were built based on the core Atom Bank values. Recruitment was carried out aligned with Atom Bank’s ethos, values and culture.
Attraction and sourcing plans were developed using effective recruitment strategies including; a dedicated web microsite, job boards, social media, regional PR plan, supported by NRG wider networks and connectivity.
The NRG brand, its reputation and recognition as a trusted provider, was a dominant feature in enabling confidence in the Atom Bank opportunity, providing applicant reassurance in their choice of employer. A full vetting and referencing service formed part of the RPO solution giving Atom Bank the surety of their new hires.
As a result of the thorough service provided, Atom Bank achieved recruitment delivery across each key operating business stream, from Executive Board Directors to customer support agents NRG successfully recruited over 150 permanent staff and 20 technical contractors within an 18 month period.
Key positions were filled including Head of positions in the following departments; , Audit, HR, Organisation Development, , Service Delivery, Business Change, , Systems testing and Financial Crime and Chief Risk Officer. With most roles based in Durham, NRG also completed the position of National Business Development Manager in Business Banking , and the regional business development managers throughout the UK
“In April 2017, Atom Bank officially started its banking journey to change banking for good by launching its first products via the app. This launch was made possible by the skills, creativity and endeavour of the people that have joined us. We are delighted to have such a diverse and energised team driving our business forward.” Mark Mullen, CEO, Atom Bank plc
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