About us

CCW is the passionate independent voice, representing water consumers in England & Wales. We support thousands of people each year, providing free advice and support helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and the regulator to make change happen.

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

What you’ll be doing

Reporting into the Head of Company Engagement you will be assigned water companies to be the first point of contact for as your primary focus. You'll be the go-to person within our organisation for these companies, leading the day-to-day engagement. You will be responsible for identifying risks and opportunities for consumer support and advocacy, delivering our mission of ensuring people are well-informed, treated fairly and have confidence in their water services.

You will lead on an area of policy, becoming our expert on a particular subject. You’ll keep your colleagues up to date on developments in your area, as well as looking for opportunities to make changes that benefit all consumers in England and Wales. In terms of influencing the agenda, you'll collaborate with partner organisations on shared policy projects, contribute to consultation responses, and offer insights into key decision-making processes.

You will use your insight to support, develop, and deliver our work programmes and campaigns. Campaigning forms another significant responsibility where you will be expected to propose and contribute to the development of new campaigns, utilising evidence, and expertise to spearhead impactful initiatives.

Communication plays a vital role, necessitating regular engagement with internal stakeholders, including senior leadership and broader teams. Additionally, external engagement with entities such as water companies and consumer bodies are crucial for effective collaboration and advocacy.

Who we’re looking for:

As a Policy Manager, you will be able to demonstrate:

• Policy development skills

• Leadership and Strategic Input on lead policy areas

• Price review input to influence company business plans.

• Influencing agenda

• Stakeholder engagement

• Collaboration with partner organizations on mutually beneficial policy projects

• Campaign management.

• Experience and knowledge of regulated environments!

• Ability to represent CCW effectively with external stakeholders.

• Willingness to travel around England and Wales

• Flexibility to work occasionally outside normal office hours.

Salary & Benefits:

A starting salary of £35k-43k, working in Birmingham or Cardiff (Hybrid and Flexible Working Opportunities)

Benefits include Civil Service Pension, Flexitime with up to an extra 24 days off per year, Generous Annual Leave provision, Flexible Working Options, Retailer and Healthcare discounts/cashback, Travel Season Ticket Loans, Bicycle Loans, Employee Assistance Programme and much more.

Please note: This is a hybrid role with a frequent requirement to visit the Birmingham office, often on a weekly basis. Overnight stays in Birmingham and other parts of the country will be required

If you are interested in this role click 'apply now' and a member of our team will be in touch!