Here are some of our most frequently asked questions:
What makes greenbean different?
We have a 20-year track record of volume, specialist, and senior contact centre recruitment. We work with a wide range of businesses throughout the UK, including Financial Services, BPO, Retail, and Utilities. Our project management expertise has supported businesses during start-up, relocation, growth, change, and transformation, and can provide valuable guidance and support to businesses during times of change and uncertainty. We are more than a recruitment agency. We are a respected recruitment partner to the Call Centre Management Association (CCMA), The Forum, and many of the largest contact centres in the UK. We are the recruitment partner of choice in the contact centre industry.
We operate a direct hiring model so why do I need a recruitment partner?
You may have a high-performing talent acquisition team. However, there may be occasions when you require additional resources to support your recruitment efforts. For example, a sudden legislative change or new product launch could place unexpected strain on your internal team. By partnering with a recruitment agency to underpin your direct model, you can access a network of skilled professionals who can be quickly mobilised to provide support and mitigate any risk to fulfilment. This approach allows you to maintain the efficiency of your direct recruitment model while also providing the safety net of additional resources when needed.
How involved will I be in the process?
When it comes to recruitment, hiring managers play a crucial role in ensuring the success of the recruitment process. We understand the importance of keeping hiring managers involved throughout the recruitment journey. We strive to strike a balance between providing a blended model of support that leverages your existing talent acquisition capabilities and offering the specialist expertise required to deliver the best possible outcomes.
We believe that every organisation has its unique strengths and challenges, and we work closely with stakeholders to tailor our approach to meet their specific wants and needs. Our approach is designed to ensure that our recruitment solutions are fit for purpose, both for your internal teams and for the external market.
Rest assured, that when you partner with us, we will take the time to listen to your needs and work collaboratively with you to deliver a recruitment process that aligns with your goals and values. We understand the importance of your voice and will ensure that you are heard throughout the recruitment journey.
How can greenbean help us with Equality, Diversity & Inclusion?
Inclusive recruitment is a vital element of any organisation’s equality, diversity & inclusion (EDI) strategy. We offer a range of services to help your organisation to develop more inclusive recruitment practices that attract a diverse range of talent.
Our team can conduct a full recruitment diagnostic exercise to identify any potential barriers or sources of unconscious bias in your recruitment process. Based on the results, we can work with you to design an inclusive recruitment process that will ensure that your organisation can tap into a broader range of skills and experiences, and can benefit from the creativity and innovation that comes from having a diverse workforce.
How can greenbean help lower early attrition in the contact centre?
Reducing early attrition remains one of the biggest headaches for contact centre leaders. Early attrition is an indicator that errors are being made in the recruitment process. Ensuring you assess the right skills and behaviours for today’s contact centre advisor is key to reducing early attrition.
Our recruitment diagnostic team work closely with internal teams to analyse early attrition and identify areas for improvement. Our expertise in role profiling allows us to collaborate with key stakeholders and frontline colleagues to identify the core skills, values, behaviours, and characteristics required for the role.
Drawing on this valuable insight, we tailor our recruitment process to focus on the evolving skills and behaviours required for today's contact centre advisor. This approach enables us to correctly market your talent proposition to candidates who possess the necessary qualities to succeed in the role.
By continually adapting our approach to reflect the changing needs of the contact centre industry, we ensure that we are always recruiting against the most up-to-date skill sets and attributes, resulting in a more successful outcome. Mitigating the risk of early attrition.
What recruitment metrics do you track?
We offer a complete suite of reporting and analytics tools which cover the full end-to-end recruitment cycle. With our dashboards, tailored reports, and interactive filtering, you'll be able to predict and make smarter decisions about your talent strategy.
We understand that each client has unique needs, so we work with you to determine the specific metrics you want us to report on. Together, we'll determine the parameters and types of data that best reflect your business and service model. This ensures we collect only the most relevant statistics and information necessary to inform and improve future delivery.
Some of the reports we offer include the vacancy dashboard, SLA measures (fulfilment, attrition, etc.), candidate funnel and application volumes, spend data, and diversity data. Our reporting frequency and MI reports are also customised to meet your specific needs.
What are the costs associated with using greenbean?
We understand that every hiring need is unique. That's why we offer various pricing models designed to meet the individual needs of each client. Whether you're looking to supplement your direct recruitment efforts, ringfence a specific project, or establish a full-service partnership, our Talent Partners will work with you to identify the most suitable pricing structure for your needs. We believe in transparency and will provide a clear breakdown of costs so that you can make an informed decision.
What Talent Advisory Services do you offer?
We have a range of modular talent advisory services that support all or part of the recruitment process. Each of our services can integrate into your business on an individual basis, or be configured in different ways to provide a full-service solution.
Whether it's designing and facilitating assessment centres, recruitment marketing advice & guidance, market insights, or salary benchmarking, we can build a bespoke package to complement your internal talent team. Our services are designed to be adaptable, enabling us to meet your specific hiring needs and provide effective solutions to enhance your recruitment process.
What pre-employment screening services do you provide?
Each business we work with requires different levels of pre-screening checks. Our vetting team will work closely with you to understand your compliance criteria and timelines, ensuring that we meet your specific needs. We offer pre-screening inclusive of, but not limited to, right-to-work, UK and international criminal records, credit and sanctions, DVLA, education and employment verification, professional qualifications and memberships, gap analysis resolution, address validation, and drug and alcohol screening. We offer a comprehensive suite of checks designed to mitigate risk and ensure that you are making informed hiring decisions.
What are greenbean assessment centre services?
Virtual assessment centres are a highly cost and time-effective way of assessing multiple candidates whilst volume hiring. We are experts in the design, delivery, and facilitation of virtual and in-person assessment centres to get the best out of candidates and provide a positive candidate experience regardless of the outcome.
We have extensive experience in objectively evaluating core skills, values, behaviours, and characteristics required for the role, through role profiling. Our team works closely with key stakeholders to ensure alignment with the agreed outcome. We also provide hiring manager wash-up matrices, scoring calibration, and training to ensure consistency throughout the assessment process. Our focus is on delivering an objective, fair, and consistent assessment process that helps you make informed hiring decisions.
How do you keep candidates engaged throughout the recruitment process?
Candidate engagement is a critical aspect of the recruitment process, especially in a competitive candidate market. We understand that keeping candidates engaged throughout their recruitment and onboarding journey is key to retaining talent through at each stage. We offer virtual onboarding and engagement sessions, which are designed, managed, and facilitated by our expert team to ensure that candidates feel valued and informed throughout the process. By providing regular touchpoints and a clear, consistent communication strategy, we help to maintain candidate engagement and ensure a smooth and successful onboarding experience.