Lee Marjoram's 'Squiggly' Career Path
In the vibrant heart of Manchester city centre, Atlanta Group’s contemporary premises set the backdrop for an enlightening 'Talking Talent' session with Lee Marjoram, Head of Operations, Car, and H...
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Combatting Contact Centre Attrition: Modern Recruitment Tactics for Today’s Workforce
In a recent Contact Babel report, a concerning 12% of contact centres noted that over a quarter of their new recruits left within their first three months. Such a statistic prompts crucial questio...
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Mastering Peak Demand: Uncompromised Customer Experience with Temporary Workers this Festive Season
As the most wonderful time of the year approaches, business leaders encounter both excitement and challenges. This is particularly true in contact centre operations that deal with fluctuations in ...
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Don't Play Roulette with Your Recruitment: The Importance of Pre-Employment Background Checks
In today's competitive and fast-paced business environment, the recruitment process can be a challenging task. But the urgency to hire shouldn't lead to cutting corners, especially when it comes t...
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Transforming Contact Centres: A Journey of Authentic Leadership and Industry Recognition
Recently, we had the privilege of Talking Talent with Marco Jetmir Ndracaj, an award-winning Director of Contact Centre Services for Shared Services Connected Ltd (SSCL), at their Newcastle contact...
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How do you know if your recruitment process is ‘Kenough?’ Lessons Inspired by the New Barbie Film
The latest Barbie film is more than just an animated adventure. It carries a myriad of lessons not only for its young audience, but also for organisations seeking to attract, hire, and retain top...
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Ruby Speaking: Unveiling the Reality of Contact Centres
As a riveting narrative and sharp social commentary, ITVX's new series ‘Ruby Speaking’ is re-igniting conversations about the realities of working in a contact centre. Set within the fictional Hell...
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The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?
The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...
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