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Embracing Allyship in the Workplace: Celebrating Pride Month 

In today's ever-evolving world, fostering an inclusive environment is not just a choice, but a necessity. Let's start by understanding what it truly means to be an ally. An ally is someone who acti...

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Optimising Recruitment Processes to Strengthen and Underpin AND-E's Direct Hiring Model

AND-E (Aioi Nissay Dowa Europe) serves as the European subsidiary of Aioi Nissay Dowa Insurance Company, a prominent member of the MS&AD Insurance Group and the largest insurer in Asia. With a stro...

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Enhancing Recruitment Process: From Redesign to In-House Transition for Vanquis Bank

Vanquis Bank, which traces its roots back to Bradford in 1880, has witnessed remarkable growth, currently boasting a customer base of 1.7 million individuals. What began as a credit card pilot in...

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Striking a Global-Local Balance: Creating a Multi-Channel Attraction Campaign for Worldpay

​Worldpay by FIS is a leading provider of Card Payment Processing services worldwide and helps businesses of all sizes to collect payments. Scope Considering their ambitious growth plans for the G...

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Enhancing Employer Branding for NHS Fleet Solutions

Fleet Solutions, the UK's original public sector salary sacrifice scheme managed by Northumbria Healthcare NHS Foundation Trust, presented a unique challenge: despite their successful marketing str...

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Building Resilience and Fostering Connections in the Contact Centre

Welcome to Part Two of the serialisation of my career journey. In this installment, we delve deeper into the pivotal lessons and experiences that have shaped my understanding of the contact centre ...

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Highlights from Talking Talent with Martin Teasdale, founder of Get Out of Wrap

Martin Teasdale is the founder of the Get Out of Wrap (GOOW) podcast, GOOW TV, and the Team Leader Community. He created the UK's first podcast solely designed for the contact centre community four...

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Digital Transformation in the Contact Centre: Insights from Customer Experience Transformation Expert, Mark Nichols

Whilst digital transformation accelerated at pace for many businesses throughout the pandemic, many leaders put their plans on hold. We asked a highly experienced customer experience transformation...

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Atos Case Study

Delivering 120 Compliant Temporary Customer Service Workers to Atos

Atos SE (Societas Europaea) is a leader in digital services with clients across Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, an...

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Filling Critical Roles to Boost Performance at Northumbrian Water

Northumbrian Water Limited (NWL) is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham, and parts of...

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