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Case studies

Green Wall

Optimising Recruitment Processes to Strengthen and Underpin AND-E's Direct Hiring Model

AND-E (Aioi Nissay Dowa Europe) serves as the European subsidiary of Aioi Nissay Dowa Insurance Company, a prominent member of the MS&AD Insurance Group and the largest insurer in Asia. With a stro...

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Striking a Global-Local Balance: Creating a Multi-Channel Attraction Campaign for Worldpay

​Worldpay by FIS is a leading provider of Card Payment Processing services worldwide and helps businesses of all sizes to collect payments. Scope Considering their ambitious growth plans for the G...

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Enhancing Recruitment Process: From Redesign to In-House Transition for Vanquis Bank

Vanquis Bank, which traces its roots back to Bradford in 1880, has witnessed remarkable growth, currently boasting a customer base of 1.7 million individuals. What began as a credit card pilot in...

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Enhancing Employer Branding for NHS Fleet Solutions

Fleet Solutions, the UK's original public sector salary sacrifice scheme managed by Northumbria Healthcare NHS Foundation Trust, presented a unique challenge: despite their successful marketing str...

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Atos Case Study

Delivering 120 Compliant Temporary Customer Service Workers to Atos

Atos SE (Societas Europaea) is a leader in digital services with clients across Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, an...

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Developing the Talent Value Proposition for CCW

Consumer Council for Water (CCW) is an independent organisation that advocates for water consumers in England and Wales. Since 2005, they have helped thousands of consumers resolve complaints again...

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Filling Critical Roles to Boost Performance at Northumbrian Water

Northumbrian Water Limited (NWL) is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham, and parts of...

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Delivering a Successful Recruitment Solution for Northern Powergrid

Northern Powergrid is responsible for managing the electricity network that powers everyday life for more than 8 million people across 3.9 million homes and businesses in the North East, Yorkshire,...

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Senior, specialist and volume recruitment for Verisure's new centre of excellence

Verisure, Europe’s leading supplier of Smart Alarms for homes and businesses were looking to relocate its contact and alarm receiving centre out of London in a move that would enable them to attra...

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Building a new customer hub for Ocado in a candidate short market

In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...

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Quorum Building

Supporting Tesco Bank contact centre through period of peak call volumes

Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...

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Xplor Blog

Building a new multilingual service centre for Xplor

​Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for its ...

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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition

We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to supportthe set-up of a dedicated contact centre to handle enquiries from ex...

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Building a new commercial team for NBS, the new brand for RIBA

​The Royal Institute of British Architects (RIBA) was looking to recruit an experienced and high calibre in-house commercial team. This new team would help raise the profile of their newly branded ...

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Darlington

Recruitment, HR and Marketing working together at Darlington Building Society

​Having undergone an exciting rebrand and about to embark on a sustained period of growth, Darlington Building Society identified the need for a professional recruitment partner to manage recruitme...

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MSP to suit the needs of each business area for Morrisons Data Services

​​With nearly 3,000 employees, Morrison Data Services (MDS) is the largest independent multi-utility metering services company operating in the UK. Business expansion and change at MDS have been si...

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