GROW

At Greenbean, we understand that in a fast-paced industry like contact centres, attracting and retaining the right talent is crucial. With other sectors such as retail, hospitality, and leisure competing for the same talent pool, it's essential to differentiate your opportunities and provide new hires with a clear pathway to success. That's where GROW (Get Ready for Opportunities at Work) comes in.

Introducing GROW: The Future of Contact Centre Onboarding

GROW is our accredited, modular e-learning programme designed to revolutionise the way new recruits are introduced to the contact centre industry. This programme goes beyond traditional onboarding—it’s about "Learnboarding." We combine learning and onboarding to create a seamless transition into the contact centre environment.

You Can't Be What You Can't See

Many candidates entering the contact centre industry may have never worked in a similar environment. This is where GROW makes a difference. By providing a realistic overview of what to expect, GROW prepares recruits for the realities of the role, managing their expectations and reducing 'job shock', a common cause of early attrition. Through GROW, we aim to foster a deeper understanding of the industry, helping new hires see the contact centre as a viable and rewarding career path.

Key Benefits of GROW:

• Immediate Candidate Engagement: GROW captures candidate interest from the moment they receive their job offer, keeping them engaged throughout the vetting and referencing period, and excited and prepared to join you on day one.

• Learnboarding: Our unique approach ensures recruits are not only onboarded but are finding out about the realities of the role, and learning about the industry they are about to join.

• Foundation-Level Accreditation: Accredited by The Forum, GROW provides a solid foundation that recognises learning and elevates the professional standards of the sector, and provides your new recruits with an industry recognised certificate to add to their portfolio.

• Reduced Early Attrition: By managing expectations and thoroughly preparing candidates, GROW reduces the risk of early departures, saving your business significant costs associated with rehiring.

• Pathway to Continued Learning: GROW lays the groundwork for ongoing professional development, ensuring your workforce is always evolving and staying ahead of industry standards.

Setting New Hires Up for Success

GROW’s curriculum is designed to complement your in-house training. We provide essential industry knowledge, allowing your trainers to focus on the specific systems, processes, and culture unique to your organisation. With modules that are mobile-friendly and digestible within 10 minutes, learning can happen anytime, anywhere—ideal for today's dynamic work environment.

Learnboarding: Bridging the Gap

Learnboarding is about bridging the gap between candidate offer acceptance and their first day on the job. It ensures that new recruits are not just familiar with the basics but are equipped with the insights and tools they need to thrive from day one. With GROW, we promote the contact centre sector as a professional career choice, challenging the perception that it is merely a stepping stone.

Why Choose GROW?

GROW is more than just a training programme; it's a strategic investment in your workforce's future. By integrating GROW with your recruitment processes, you ensure that every candidate enters their role with a strong foundation, a clear understanding of their responsibilities, and a pathway to continued learning.

As part of our commitment to professional development and sustainability of the industry, ensuring we have sufficient talent in the UK to meet demand, we’re dedicated to making GROW accessible and beneficial to the entire contact centre sector. We offer two primary GROW models that include attraction and recruitment services. While we'd love to support your recruitment needs, we understand that many businesses have robust internal recruitment teams. That’s why we offer a third option to deliver the GROW programme alongside your direct hiring efforts for intakes of 10 or more, ensuring seamless integration with your existing processes.

Model 1	Model 2
Model 3	FAQs

Start GROWing Today

Ready to take your contact centre onboarding to the next level? Discover how GROW can transform your recruitment and retention strategy, setting your new hires up for long-term success. Contact Julie Mordue today for more information or to request a personalised quote or learn more in our digital flipbook below.

Explore the future of contact centre recruitment and retention with GROW—because you can't be what you can't see, but with the right preparation, we can position the contact centre industry as a desirable career choice.

*These sessions can also be delivered in person throughout the UK upon request.