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Join Us for a Special National Customer Service Week Celebration!
09:00-10:30
greenbean, The NEON Building, Quorum Park, Newcastle, NE12 8BUYou're invited to join us in celebrating 'Customer Service as a Profession' during National Customer Service Week on Wednesday, 4th October. Celebrate the power of exceptional customer service and...
Talking Talent with Halyma Begum
13:00-14:00
LinkedinJoin Sarah Hunt for September’s Talking Talent live with Halyma Begum, Senior Inclusion Advisory Manager at Business in the Community (BITC).Date: Wednesday 27th SeptemberTime: ...
Talking Talent with Lee Marjoram
09:00-11:30
Swinton Insurance - Embankment West Tower, 101 Cathedral Approach, Salford M3 7FBWe are delighted to invite you to our in-person event, 'Talking Talent,' featuring Lee Marjoram, Head of Operations: Car & Home at Swinton Insurance. Date: Thursday 17th August Time: 9.00 a...
Talking Talent with Tony Neal
12:00-13:00
LinkedinAn inspirational conversation with Tony Neal, a remarkable individual who embarked on an incredible journey within the NHSBSA Contact Centre.Tony's story began when he secured a position in the new...
Talking Talent with Sarah Hunt and Chris Rainsforth on GROW
12:00-13:00
LinkedinJulie Mordue talks with Sarah Hunt from greenbean and Chris Rainsforth, Director at The Forum. They dive into the details of GROW - Get Ready for Opportunities at Work, our revolutionary accredited...
Talking Talent with Activated Mindset
12:00-13:00
LinkedinImagine having a contact centre team that operates with high energy, confidence, and a sense of fulfilment. Picture a group of individuals who not only align with your company's values but are als...
Talking Talent with Sarah Cummings
12:00-13:00
LinkedinCatch up with May’s Talking Talent LinkedIn Live session featuring Sarah Cummings, an accomplished customer experience professional with nearly 20 years of experience in CX & operations. As a s...
Talking Talent round-table with Marco Ndrecaj of SSCL
09:00-10:00
SSCL, NEON Building, Quorum Park, Newcastle NE12 8BUAs part of our commitment to continued professional development and inspiring future leaders within the contact centre industry, we are hosting an exclusive round table discussion with multi-award...
Talking Talent with Martin Teasdale
12:00-13:00
LinkedinCatch up with our Talking Talent where Julie Mordue spoke with the host of the ‘Get out of Wrap’ Podcast, Martin Teasdale.Martin started in call & contact centres as an agent on the phones foll...
Talking Talent with Paul Cheetham
12:00-13:00
LinkedinThe concept of Emotional Intelligence (EI) has been around for over 30 years and yet most of us still don’t really know or what it is! So, what is Emotional Intelligence? Put simply it is about ...
Talking Talent with Mark Nichols
12:00-13:00
LinkedinCatch up with February's Talking Talent where Julie Mordue discussed digital transformation with expert, Mark Nichols.Mark has spent his career with high touch customer facing teams for some of th...
Talking Talent with Garry Gormley
12:00-13:00
LinkedinCatch up with January's Talking Talent where Julie Mordue spoke to contact centre enthusiast, Garry Gormley in the inaugural live episode of Talking Talent.Having spent most of his working career ...
North East Contact Centre Awards 2022
06:00-09:00
The Fed, Lancaster Rd, Dunston, Gateshead, NE11 9JRThe North East Contact Centre Awards recognises and rewards the achievements of individuals, teams and organisations. The Awards are an annual celebration of the people who have made North East Co...
Smartworks Newcastle Donation Station Launch
06:00-07:00
The NEON, Quorum Park, Newcastle upon Tyne NE12 8BUWe invite you to join us in celebrating the launch of the first donation stations outside of Newcastle city centre for Smartworks Newcastle. Smartworks support North East women into employment th...