Alarm Response Handler - Full & Part-Time

Posted 09 January 2023
Salary to £23,000 pro-rata
LocationNorth Tyneside
Job type Permanent
DisciplineContact Centre

Job description

We’re looking for natural problem solvers and multi-taskers to join Europe’s fastest-growing monitored security company starting in January 2023.

Proud to Protect our Customers

This is not your usual customer service role and is ideally suited to those who are able to remain calm under pressure.

Based at our purpose-built high security Alarm Receiving Centre in North Tyneside you’ll be part of a specialist team of Alarm Response Handlers that provide immediate response to customers when their security alarm is triggered.

You’ll receive full training on how to remotely navigate the system, take charge of the incident, identify any triggers and take immediate action which may include liaison with police and other emergency services

Working hours

We have a variety of full and part-time shift patterns available. Full-time between 7am to 10pm Monday - Sunday and part time shfits are typically 6am - 1.30pm, 4pm - 10pm or 10pm - 3am.


A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities and tools to support you develop new skills. Your benefits include:

  • Basic salary £21,000 - £23,000 pro-rata

  • Performance & Attendance Bonus up to £1,200 p.a.

  • 29 days annual leave including bank holidays increasing to 31 after 1 year of service

  • Increasing Annual Leave Entitlement

  • Birthdays Off

  • Discounted Gym & Health Club Membership

  • Complementary Nespresso Hot Drinks

  • Contributory Pension

  • Bupa Private Healthcare and Medicash Cash Plan

  • Perkbox – discounts from major retailers such as M&S, Morrisons, Tesco, Sainsburys, Amazon and others

  • Enhanced Maternity & Paternity Schemes

  • Employee Referral Cash Reward

  • Employee Alarm Discount

 If you are interested in this Alarm Response Call Handler role, click ‘Apply Now’ and a member of our team will be in touch.