We are working with Nucleus Financial to find a Client Relations Administrator to join their team in Edinburgh.

You will be joining the Client Solutions department on a 12-month FTC with a salary of £25,000. You will be working 35 hours each week, core hours are 8.30 am to 5.30 pm on a rota basis Monday to Friday, including an unpaid break for lunch of 1 hour.

About the role:

This opportunity is perfect for a customer-obsessed individual who can provide exceptional customer service. You will work with the administration and management of designated forms as well as having a range of responsibilities shared with your CRS colleagues across the whole department.

As a Client Relations Administrator, you will manage mailboxes and answer questions from both customers and advisors, via phone, email, and live chat. You need the skills to maintain a balance between delivering customer needs and managing a dynamic and varied workload. You will join an energetic and collaborative team to manage queries and ensure Nucleus’ service standards are met.

What’s in it for you:

Join the team at Nucleus and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension.

• Work-Life Balance: Potential for hybrid working opportunities following training period, 25 days holiday plus bank holidays, pro rata to reflect length of contract

• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

About you:

This is the perfect role for you if you have the ability to manage your own time effectively and multi-task. You will be working as part of a team so working well with other people in a collaborative way is key.

Previous pension platform knowledge and experience would be highly desirable. This is a company that places more importance on cultural contribution above technical ability, you should apply for this role if you love:

• To be proactive and use your initiative to deliver exceptional service.

• To identify and drive forward business improvements.

• Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together.

• Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers.

• Taking accountability, if issues do arise, ensuring that things are seen through to the end.

• To take ownership of your development, embracing all opportunities to learn and grow.

If you are interested in this Client Relations Administrator role, click ‘apply now’ and a member of our team will be in touch!

A little about Nucleus

Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Whether you are working in a role that is client-facing or not, you’ll need to be service-obsessed to work here.

It’s a fast-paced and exciting environment, and one where we believe you will get the chance to fulfil your potential and do work that really matters, to you and our clients. We believe in you having your own chunk of responsibility and being trusted to make things happen.

Nucleus’ culture is something our people believe sets us apart from other places they’ve worked. We think big, know our stuff and move at pace, but always empowering others along the way and breaking new ground to find better ways of doing things. We know that sometimes the right choice is not the easy one, so empowering each other and celebrating others' successes, as well as our own, is part of what makes us Nucleus #WeAreNucleus

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us this is not a box-ticking thing, it’s a commercial imperative. It isn’t about being PC. It’s about being future relevant and durable. Find out more on our inclusion page