Collections Advisor

Posted 07 November 2022
Salary £22,000
LocationDurham
Job type Permanent
DisciplineContact CentreUtilities
Contact NameLeanne Stevenson

Job description

​Are you interested in joining an industry-leading company?

We’re looking for enthusiastic and customer-focused Collection Advisers to join a team in Durham.

This is a hybrid role with currently 1 day per month in the office.

The focus of this role is to build strong relationships and deliver a world-class service to new and existing customers, as well as third-party relationships.

The company is well-known in their market for delivering world-class customer experiences, therefore we are looking for someone that has great communication skills and a customer-first approach. They offer a friendly and supportive culture and have a company vision of becoming the most customer-focused company within their sector by delivering value and efficiency.

Salary & Benefits:

Great working hours - 37 hours per week Monday to Friday 9am to 5pm!

  • Starting salary of £22k

  • Annual bonus

  • 24 days holiday + bank holidays

  • Buy up to an extra 5 days holiday

  • On-site parking

  • Pension up to 10% employer contribution

  • Healthcare plan

Responsibilities:

  • Excellent customer care and collections experience

  • Develop and maintain positive relationships with customers

  • Advising and support customers to ensure accounts are paid to the terms of their contract

  • Deal with all calls professionally and in a timely manner

  • Look at opportunities to maximise cash collection and minimise uncollectible amounts

  • Support credit control and the wider team and business

About you:

  • Excellent customer service skills

  • Demonstrate strong influencing and problem-solving skills

  • Able to work in a fast-paced environment

  • Excellent communication skills who can build positive relationships

  • Strong IT skills specifically Microsoft Word and Excel

If you’re interested in this role please apply now and a member of our team will be in touch.