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Customer Care Coordinator

Posted 18 November 2022
Salary £23,500
LocationLeeds
Job type Permanent
DisciplineContact Centre

Job description

Do you have customer service experience within a contact centre environment?

Are you looking for a hybrid-working role where you may spend up to half of your time remote working?

We’re looking for people with the ability to relate and empathise with customers who are experiencing financial difficulties – ideally from a collections or recoveries background.

Based out of our award-winning contact centre in Morley you’ll work a minimum of 1 weekend day per week, and some shifts finishing at 7pm.

This unique and rewarding role requires the right candidate to be empowered to make decisions to support customers experiencing difficulties and deliver an excellent service at every touchpoint for customers who are struggling.

It is pivotal that we drive a supportive, empathetic, and fair outcome for customers and this role will demand a passion for excellent customer experience and a desire to improve how customers flow through our collections journey.

Benefits

Free onsite catering

The opportunity to work up to half of your time remotely

Free car park

Prayer room

Onsite showers

26 days holiday package, plus additional days awarded for bank holidays

Progression opportunities

Inclusion

We are an equal opportunity employer and value diversity at our company.

We want all our colleagues to feel able to bring their whole selves to work. We will not discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the application and interview process.