NewDay
Customer Care Coordinator
- Posted 18 November 2022
- Salary £23,500
- LocationLeeds
- Job type Permanent
- Discipline Contact Centre
Job description
Do you have customer service experience within a contact centre environment?
Are you looking for a hybrid-working role where you may spend up to half of your time remote working?
We’re looking for people with the ability to relate and empathise with customers who are experiencing financial difficulties – ideally from a collections or recoveries background.
Based out of our award-winning contact centre in Morley you’ll work a minimum of 1 weekend day per week, and some shifts finishing at 7pm.
This unique and rewarding role requires the right candidate to be empowered to make decisions to support customers experiencing difficulties and deliver an excellent service at every touchpoint for customers who are struggling.
It is pivotal that we drive a supportive, empathetic, and fair outcome for customers and this role will demand a passion for excellent customer experience and a desire to improve how customers flow through our collections journey.
Benefits
Free onsite catering
The opportunity to work up to half of your time remotely
Free car park
Prayer room
Onsite showers
26 days holiday package, plus additional days awarded for bank holidays
Progression opportunities
Inclusion
We are an equal opportunity employer and value diversity at our company.
We want all our colleagues to feel able to bring their whole selves to work. We will not discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the application and interview process.
Looking to take the next step in your career?
Time to take a fresh look at talent acquisition?