Customer Service Administrator

Posted 25 August 2023
Salary £23,000
Job type Permanent
Contact NameDaniel Slater

Job description

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.

You will be working Monday to Friday 8:30-5:30pm and one later shift per week 9-5:30pm. In return for your hard work, you’ll receive a starting salary of £23,000 + bonus + benefits and the opportunity to develop your career!

What’s in it for you:

  • 25 days holiday

  • Yearly bonus (subject to company and personal performance)

  • Flexitime

  • Onsite gym

  • Free parking

  • Casual dress

  • Company events

  • Company pension

  • Health & wellbeing programme

  • On-site gym

Key Responsibilities:

  • Acting as the primary point of contact for customers through various channels such as telephone, email, and live chat.

  • Accurately processing all customer requests in a timely manner.

  • Collaborating with customers and partners request and provide necessary information verbally and in writing.

  • Proactively resolving any customer queries, ensuring customer satisfaction.

  • Conducting thorough investigations into customer accounts when required.

  • Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.

Qualifications and Skills:

  • Strong communication skills, both written and verbal.

  • Excellent multitasking abilities to manage a high volume of tasks effectively.

  • Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.

  • Exceptional customer service orientation with a focus on delivering positive experiences.

  • Problem-solving skills to efficiently address inquiries and resolve issues.

  • Ability to work collaboratively within a team environment.

  • Proficiency in data entry and use of relevant systems.

  • A proactive mindset with a drive to identify and implement process enhancements.

If you are interested in this new Customer Service Administrator position, click ‘apply now’ and a member of our team will be in touch!