- Posted 25 August 2023
- Salary £23,000
- Job type Permanent
- Contact NameDaniel Slater
Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Administrator to join a Customer Service team based in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.
You will be working Monday to Friday 8:30-5:30pm and one later shift per week 9-5:30pm. In return for your hard work, you’ll receive a starting salary of £23,000 + bonus + benefits and the opportunity to develop your career!
What’s in it for you:
25 days holiday
Yearly bonus (subject to company and personal performance)
Health & wellbeing programme
Acting as the primary point of contact for customers through various channels such as telephone, email, and live chat.
Accurately processing all customer requests in a timely manner.
Collaborating with customers and partners request and provide necessary information verbally and in writing.
Proactively resolving any customer queries, ensuring customer satisfaction.
Conducting thorough investigations into customer accounts when required.
Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.
Qualifications and Skills:
Strong communication skills, both written and verbal.
Excellent multitasking abilities to manage a high volume of tasks effectively.
Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
Exceptional customer service orientation with a focus on delivering positive experiences.
Problem-solving skills to efficiently address inquiries and resolve issues.
Ability to work collaboratively within a team environment.
Proficiency in data entry and use of relevant systems.
A proactive mindset with a drive to identify and implement process enhancements.
If you are interested in this new Customer Service Administrator position, click ‘apply now’ and a member of our team will be in touch!