Exciting Customer Service Advisor Role -£22,050 + Bonus + Benefits

Showcase your Customer Service powers with a leading pharmaceutical company that offers amazing hours to fuel your work-life balance. Our client, a well-known pharmaceutical company, is seeking a dynamic and talented individual to join their established technical service team. 

As a Customer Service Advisor, you will find yourself at the centre of customer interactions, where every interaction is a golden opportunity to shine.

Your duties will include:

• Fearlessly handling customer calls, expertly navigating queries, processing orders, and providing invaluable advice with an air of confidence.

• Processing orders, ensuring utmost precision to prevent errors, and swiftly managing secure payment processing.

• Transforming customer complaints into catalysts for improvementto drive outstanding customer experiences.

• Collaborating seamlessly with various departments to monitor stock levels, manufacturing timelines, and delivery dates, ensuring a top-class experience for every customer.

• Becoming a master of coordination, liaising effortlessly with couriers and customers to guarantee timely deliveries that leave lasting impressions.

• Embracing general administration duties with flair, showcasing your knack for multitasking

What we’d like to see from you: 

• A proven track record in a technical customer service role, paired with a customer-focused environment where your impact was felt

• A cool and collected demeanour that thrives under pressure, empowering you to manage your time efficiently and take the initiative when needed.

• Exceptional analytical, decision-making, and problem-solving skills that can navigate more difficult customer issues with ease.

• A self-motivated, ambitious, and determined spirit that pursues excellence in every customer interaction.

• Communication skills that help you to effortlessly engage with customers at all levels.

• A Microsoft Office Wizz to help navigate customer inquiries.

• A true team player, eager to join forces with others to resolve customer service challenges and inspire each other in the process.

What’s in it for you:

• 37.50 hours per week, 9.00 am to 5.30 pm – No weekends!

• Holidays:  25.00 days + Bank Holidays

• Employers AE Pension contribution:  3%

• Free professional memberships and subscriptions if deemed to be job relevant

• Loyalty Award Scheme (initially after 5 years of employment)

• Free eye tests and contribute toward the cost of the glasses.

• Currently trialling “Flexi Friday”.- The 6 months trial period commenced on Monday 6th March 2023 and if successful may be implemented across the business. Lunch break reduced to 30 minutes (originally 1 hour) accumulate the extra 30 minutes to allow 1 x Friday off per month, that’s an extra 12 Fridays off per year!(Scheduled by rota to manage the department workload and staff have the option to opt-out.)

Apply Now to unleash your Customer Service potential and access some great benefits!