Customer Service Advisor

Posted 07 September 2023
Salary £18,830
Job type Permanent
Contact NameNicole Aspell

Job description

Are you passionate about delivering exceptional customer service? Join our team in Houghton le Spring as a Customer Service Advisor and be a crucial part of managing the electricity network for the North East, Yorkshire, and northern Lincolnshire, while enjoying the benefits of a supportive and dynamic work environment.

There will be a starting salary ranging from £18,830 to £21,827, tailored to your experience.

Why Choose Us:

  • Power Up Your Career: Become a vital contributor to one of the region's largest employers.

  • Hybrid Working: Once you're settled into the role, enjoy the flexibility of working from home and our office, providing you with a perfect work-life balance.

  • Time Off: Enjoy 25 days of annual leave plus bank holidays.

  • Rewards for Dedication: Take advantage of overtime opportunities and a generous shift allowance for unsociable hours.

  • Professional Development: Access a fully supported and structured training program with promising career prospects.

  • Stability: Enjoy the security of a permanent contract with excellent rates for overtime.

  • Secure Your Future: We offer a comprehensive pension scheme with a generous company contribution.

  • Convenience: Benefit from free onsite car parking and convenient public transport links.

  • Recognition: Your hard work doesn't go unnoticed; join our reward and recognition scheme.

  • Local Perks: Gain access to free tickets to exciting local tourist attractions.

Key Responsibilities

  • Deliver excellent customer experience in line with the company's Quality Framework.

  • Act as the primary point of contact for our customers, providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media.

  • Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries.

  •  Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution in a timely manner.

  • • Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers.

About you

If you have a passion for delivering outstanding customer service, whether from a retail, hospitality, leisure, or contact centre background, we want to hear from you. Your enthusiasm and ability to create exceptional customer experiences are what we value most.

Ready to Power Up Your Career?

If you're ready to take your career to the next level, apply now, and a member of our recruitment team will be in touch to discuss your future with us.