We are currently working with a well-established client who are looking for Help Desk Operators to join their team in North Shields!

The role entails effectively managing telephone calls on the Help desk in alignment with FCA requirements and internal processes, while also engaging in cross-selling to customers when needs arise. This involves handling both inbound and outbound calls from clients and prospective clients, ensuring a high level of customer service to drive success.

Additionally, responsibilities include responding to client emails, addressing technical queries, arranging new policies, and managing mid-term adjustments as required. Throughout these tasks, a commitment to treating customers fairly and embodying the appropriate business culture and approach to TCF is essential.

As a valued member of our team, you'll embark on the revolutionary GROW Learnboarding Programme, securing an industry-recognised, foundation-level professional accreditation in customer service to bolster your career credentials. This isn't merely the beginning of a new job; it's the start of a career journey brimming with opportunities for learning and growth, designed to elevate your professional standing.

The salary for this role is £23,000, working between 9am - 7pm Monday - Friday and 9am -1pm every other Saturday. (37 hour per week)

What’s in it for you:

• Foundation-level professional accreditation certificate in customer service
• 25 days holidays + bank holidays increasing to 28 after 5 years
• Pension – employee 5% and employer 3%
• Free breakfast on-site for all staff
• Free daily fruit delivery for all staff
• Free flu jabs for anyone who wishes to have them
• Free parking on site
• Death in service 3 times salary
• Employee Assistance programme
• Discount platform
• Day off for your birthday
• Cycle to work scheme
• Salary sacrifice season ticket for the metro

If you are interested in this Help Desk Operator role, click apply now and a member of our team will be in touch!