Are you ready to power everyday life for millions? Join #TeamPowergrid and power your career!

Northern Powergrid is seeking passionate customer service professionals to join their award-winning multi-channel contact centre. The team has just relocated to a state-of-the-art, fully refurbished office at Sunderland Riverside, offering a modern and dynamic work environment.

This is an exciting opportunity to join a forward-thinking organisation powering 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, and northern Lincolnshire. Northern Powergrid is committed to creating a greener energy system while delivering exceptional customer experiences and setting new standards in the energy sector.

Northern Powergrid seeks customer-centric professionals committed to delivering exceptional "10 out of 10" service in every interaction. suitable candidate will embody a "Customer First" mindset, providing quality and professional service while balancing the importance of both process and outcome. Our client values customer service skills, which may be gained from diverse backgrounds such as retail, hospitality, contact centres, or any customer-facing role. Your ability to create positive experiences and resolve issues effectively is key to your success.

As a Contact Centre Advisor, you'll be at the heart of operations, providing across multiple channels. You'll handle enquiries, resolve issues, and ensure every customer interaction counts.

If you're enthusiastic about delivering exceptional customer experiences and want to make a real difference in customers' lives, we want to hear from you.

What’s in it for you:

In addition to a salary range between £22,011 – £24,268 and fantastic career prospects, there is a great benefits package including

• Full-time hours covering shifts between 06:00 – 22:00, 7 days a week

• 24-hour shift pattern which attracts a generous 27% shift allowance

• Potential for overtime at excellent rates

• Enrolment into our Pension Scheme with a generous company contribution

• Free onsite car parking and great public transport links

• Annual leave of 25 days, increasing with service + bank holiday entitlement

• Fully supported and structured training programme

• Reward and recognition scheme

• Employment benefits package including free tickets to local tourist attractions

• Potential of hybrid working arrangements with a mix of home and office working

Join Northern Powergrid in powering communities, supporting the transition to net-zero emissions, energising your career and being part of a team that makes a real difference every day. Further information about the role and daily responsibilities can be found here.

Ready to electrify your career? Apply now and help us deliver the Power of 10!

Diversity, Equity, and Inclusion

Northern Powergrid is committed to diversity, equity, and inclusion. As a major employer in the region, they play a crucial role in supporting a low-carbon future and encouraging individuals from all backgrounds, including underrepresented gender, ethnic, and socially disadvantaged groups, to reach their full potential.

The company provides fairly paid, skilled jobs with progression opportunities for fulfilling careers in a secure business environment. Through its comprehensive Diversity, Equity, and Inclusion plan and future skills agenda, Northern Powergrid is adapting its approach to better attract and retain a broader, more diverse talent. This strategy aims to augment their current workforce and build a team focused on the future.

As a signatory to the national 'Energy Networks Diversity, Equity & Inclusion Charter', Northern Powergrid is actively contributing to the initiative aimed at creating a more diverse and inclusive UK energy sector. They recognise the importance of fostering an inclusive workplace that reflects the communities they serve and are committed to continual improvement in this area.