We are working in partnership with Nucleus Financial to recruit a Customer Service Advisor to join their Customer Service Centre on a 6-month fixed term contract in Edinburgh. This varied role will be part of a critical frontline team, responsible for handling phone calls from customers on online access setups and maintenance.
Shifts range from 8:30 - 4:30, 9-5 and 9:30-5:30, with a salary between £22,000-£24,000.
What’s in it for you
Stocked pantry with free food, drinks and snacks
10% non-contributory employer pension
Group income protection and life assurance
Private medical insurance
Discounted gym memberships
Cycle-to-work scheme
Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
Here are some of the activities you’ll get involved with as a Customer Service Advisor:
Handling all phone calls to the highest standard
Developing good working relationships and rapport with customers
Building and maintaining relationships with other internal departments, understanding the value that each team brings toward shared goals
Demonstrating empathy and understanding whilst still considering regulatory requirements and ensuring any actions are identified and appropriately raised
Going the extra mile; being an advocate for customers
Using clear and concise communication that is appropriate for the audience, ensuring all required actions are explained accurately
Liaising with our stakeholders and colleagues to support identified training and education opportunities
Accurately updating the call tagging software to reflect the nature and type of call
A bit about you
Your friends might describe you as the ‘problem-solver’. You love using your initiative and analytical skills to identify the best course of action, going the extra mile to ensure you deliver a positive result.
You’ll enjoy working within a fast-paced environment that gives you the opportunity to use your organisational and time management skills to multi-task within set deadlines. Professional with a positive outlook, you’ll take great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.
You’ll enjoy working as part of a diverse and supportive team, collaborating with your colleagues to share ideas and knowledge and suggest process improvements.
Apply Now
If you’re interested in this opportunity to join Nucleus Financial as a Customer Service Advisor, click 'Apply Now' and a member of our team will be in touch.
Our commitment to Equity, Diversity, and Inclusion
Our commitment to Equity, Diversity, and Inclusion (ED&I) is rooted in our mission to enhance retirement and achieve positive customer outcomes. Fostering a culture of diversity not only boosts creativity and innovation but also aligns with our goal of representing the communities we serve. By integrating ED&I into our journey to becoming best-loved platform, we aim to attract customers who value commercial, ethical, and sustainable practices, ultimately driving great customer outcomes.
Nucleus Financial is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, Nucleus Financial provide reasonable adjustments to support individuals of all abilities. In pursuit of this goal, Nucleus Financial seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.
