We are working in partnership with Nucleus Financial to recruit Customer Service Executives to join their Customer Service Centre in Salisbury. The site is conveniently located with the town centre a 10-minute walk and the train station a 5–10 minute walk.
You will work 35 hours per week on a rota basis between core hours of 8.30 am to 5.30 pm, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:
8.30 am – 4.30 pm
9.00 am – 5.00 pm
9.30 am – 5.30 pm
What's in it for you:
Join the Customer Service team at Nucleus Financial and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually
Annual performance-linked bonus
10% non-contributory employer pension
Group income protection and life assurance
Increased holidays with length of service, and a holiday trading scheme
Private medical insurance
Discounted gym memberships
Cycle-to-work scheme
Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
Stocked pantry with free food, drinks and snacks
Job Role
You will be part of a critical front-line team, responsible for handling eComms and phone calls from advisers and customers on pension products.
As part of a tight-knit department, you will be the primary point of contact for operations, showcasing a first-class service and giving customers and advisers a positive experience.
Utilising available systems and information, as well as collaborating with the operational administration and distribution teams, will be key
You will have the training and support to do your best work. This is an exciting and varied role with significant scope to deliver key value to the organisation.
About You
You’ll enjoy working in a fast-paced environment that allows you to use your organisational and time management skills to multi-task within set deadlines. Be professional with a positive outlook, you’ll take pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication. You will also use your initiative and problem-solving skills to identify the best course of action.
You’ll enjoy working as part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements.
If you’re interested in this fulltime opportunity to join Nucleus Financial as a Customer Service Executive, click ‘apply now’ and a member of our team will be in touch!
Our commitment to Equity, Diversity, and Inclusion
Our commitment to Equity, Diversity, and Inclusion (ED&I) is rooted in our mission to enhance retirement and achieve positive customer outcomes. Fostering a culture of diversity not only boosts creativity and innovation but also aligns with our goal of representing the communities we serve. By integrating ED&I into our journey to becoming best-loved platform, we aim to attract customers who value commercial, ethical, and sustainable practices, ultimately driving great customer outcomes.
Nucleus Financial is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, Nucleus Financial provide reasonable adjustments to support individuals of all abilities. In pursuit of this goal, Nucleus Financial seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.
