Customer Support Representative

Posted 12 January 2023
Salary £24,000
LocationNewcastle upon Tyne
Job type Permanent
DisciplineContact Centre
Contact NameSarah Miller

Job description

A leading software company are looking for a number of Technical Support Representatives to join their customer support operation. You will be taking calls from customers that need your support by triaging their call, running diagnostics, providing technical advice, and ensuring you deliver a positive outcome.

This role offers a salary of £24,000 working from home Monday, Tuesday and Friday. There are two shifts available for this role:

Option 1: 12:00– 20:00 (Permanent)

Option 2: 9.00 -17:30pm (2 weeks) 12:00 – 20:00 (2 weeks)

Benefits:

  • 25 days holiday + Bank Holidays and the option to purchase up to 3 days extra for the following year

  • Day off for your birthday

  • Regular incentives including a contribution to home working set up and monthly home working costs

  • Lunch allowance when office based

  • Pension

  • Health Scheme

  • Hybrid Working

About the role:

  • This role will involve taking accountability for the customer’s situation, diagnosing problems and creating solutions to best fit their needs.

  • Deliver world class customer experience on every call to build strong relationships with customers and add value and understand their future needs

  • Working hard to understand any app updates and service updates to ensure you can always help your customersShare best practice and knowledge with your team

About you:

  • Previous experience in a customer support role

  • Ability to communicate complex information in simple terms, and empathise with customers to see their point of view

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Self-motivated, ambitious and determined, with excellent communication skills at all levels

 

If you are interested in this Technical Support Representative role, click ‘Apply Now’ and a member of our team will be in touch.