Fraud Advisor

Posted 10 October 2023
Salary £24,755
Job type Permanent
Contact NameNicole Aspell

Job description

Are you looking for a fresh start withincustomer service? Our client has a brand-newrole within Fraud operations that offers career progression, a competitive starting salaryand bonus incentives. 

Job Title: Fraud Advisor 

Location: Centre Square, Middlesbrough, TS1 2AE 

Salary: £24,755 per annum 

Hours & Shifts: 38.33 hours per week, between the hours of 8am to 10pm, Mon - Sun.  

Job Type :Permanent, Full-time 

As a Fraud Advisor working in partnership with one of the UK’s most well-known banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each day. You will play a key part in building and enhancing our client image and in return gain access to a comprehensive benefits package including:   

  • A competitive starting salary of £24,755 (£12.42 per hour fortnightly pay) 

  • Refer a friend scheme (£750 per new joiner) 

  • 29 days holiday per annum (Increasing 1 day per year of service) 

  • Health Shield healthcare cash back plan 

  • Overtime and bonus incentives 

  • Career progression 

In the Fraud team, you'll be investigating payment fraud claims made by customers. You'll use your skills to work out what’s happened, support the customer and do your best to recover the money they have lost. As you gain experience, you'll be able to take on more complex cases and grow your skills in different areas of fraud.  

Your day-to-day duties will consist of:  

  • Using the full set of tools to build a timeline of a customer's fraud claim 

  • Questioning customers effectively and efficiently without influencing their answers, or making them feel interrogated 

  • Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for customers 

  • Engaging with other banks and financial institutions about reports of fraudulent behaviour

The successful candidate will be: 

  • Passionate about providing top-notch levels of service for customers 

  • Able to work and learn quickly in a fast-paced, fun and dynamic environment 

  • Prepared to stick at something, embraces learning and growing  

  • Care about doing a great job and exceeding expectations 

Are you ready to dive into a new role that makes a real impact on people's lives? If yes, then apply now and a member of our team will be in touch.