Fraud Advisor
- Posted 27 February 2024
- Salary £23,400
- LocationMiddlesbrough
- Job type Permanent
- Reference36586
- Contact NameNicole Aspell
Job description
Are you looking for a fresh start within customer service? Our client has a brand-new role within Fraud operations that offer career progression, a competitive starting salary, and bonus incentives.
Salary: £12 per hour / £23,400 per annum
Hours & Shifts:
37.5 hours per week. You are required to be fully flexible for shifts across Monday - Sunday between the hours of 7:00am - 11:00pm.
Job Type: Permanent
As a Fraud Advisor working in partnership with one of the UK’s most well-known banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each day. You will play a key part in building and enhancing our client's brand image and in return gain access to a comprehensive benefits package including:
A competitive starting salary of £23,400 (£12 per hour fortnightly pay)
Refer a friend scheme (£750 per new joiner)
29 days holiday per annum (Increasing 1 day per year of service)
Health Shield healthcare cash back plan
Overtime and bonus incentives
Career progression
In the Fraud team, you'll be investigating debit card fraud. You'll use your skills to work out what’s happened, support the customer and do your best to recover the money they have lost. As you gain experience, you'll be able to take on more complex cases and grow your skills in different areas of fraud.
Your day-to-day duties will consist of:
Using the full set of tools to build a timeline of a customer's fraud claim
Questioning customers effectively and efficiently without influencing their answers, or making them feel interrogated
Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for customers
Engaging with other banks and financial institutions about reports of fraudulent behaviour
The successful candidate will be:
Passionate about providing top notch levels of service for customers
Able to work and learn quickly in a fast-paced, fun and dynamic environment
Prepared to stick at something, embraces learning and growing
Care about doing a great job and exceeding expectations
Are you ready to dive into a new role that makes a real impact on people's lives? If yes, then apply now and a member of our team will be in touch.
Looking to take the next step in your career?
Time to take a fresh look at talent acquisition?