Resource Planning Manager

Posted 14 March 2023
Salary £55,000
LocationNorth Tyneside
Job type Permanent
DisciplineContact Centre
Contact NameJulie Mordue

Job description

We’re looking to recruit an experienced Resource Planning Manager for a newly created role based in Newcastle upon Tyne. Working closely with the Director of Operations the Resource Planning Manager will design, develop, and implement a forecasting process that enables the clinical operation to deliver an industry-leading customer experience.

You will enjoy the flexibility of hybrid-working and receive a competitive benefits package including a salary of £55,000, 25 days holiday, the option to buy additional holidays, and your birthday off every year.


  • Lead and develop a team of analysts to create a high-performing culture that focuses on delivering an industry-leading customer experience within clinical operations.

  • Design, develop and implement forecasting processes that support clinical services.

  • Be the main point of contact for performance, providing advice and support to senior stakeholders.

  • Use data to help drive continual improvement in forecasting and demand planning.

  • Create demand and staffing models to predict future referrals and appointments.

About you:

  • Previous experience leading resource planning teams, ideally within a clinical setting although a strong background in contact centre and/or field planning will be considered.

  • Significant hands-on experience in operations and forecasting, capacity planning, and scheduling.

  • Experience leading, managing, and driving the performance of others.

  • Ability to work under pressure, manage your time effectively and work on your own initiative.

  • Excellent analytical, decision making and problem-solving skills.

  • Excellent communication skills at all levels.

If you’re interested in this Resource Planning Manager role, click apply now and a member of our team will be in touch.