Sales Team Leader
- Posted 04 May 2023
- Salary £24,000 + OTE £32,000
- LocationNewcastle upon Tyne
- Job type Permanent
We have a unique opportunity for an experienced contact centre sales team leader to join a fast growth tech business based in Newcastle city centre and receive a basic salary of £24,000 with an OTE of £32,000.
You’ll lead and manage a B2C sales team to achieve KPIs and targets and help the business to achieve its ambitious growth plans.
Raising absences on behalf of team members and conducting return-to-work meetings
Leading weekly team meetings for training, discussing updates within the company and any actions that need to be carried forward
Completing team performance analysis as well as weekly and monthly reporting on KPIs
Requesting reports and carrying out analysis in our database
Coaching, recruiting, training, and onboarding
Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations
Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders
Quality Assurance call monitoring
Be responsible for the professional development of your team members including sales training, personal development and training, monthly 121s, and performance management
Being the first point of contact for the team for advice on handling difficult customer queries and escalations
Working closely with team leaders and managers from other departments to improve internal processes
Work closely with the directors and other sales team leaders to ensure that the sales team is high performing
Outbound cold calling to warm leads, upselling product packages, and creating package quotes
Answering inbound calls
25 days holiday
Option to buy 5 or sell 5
Access to discount platforms, shopping, retail, gym, cycle to work etc
Free eye test
Strong verbal and written communication skills are essential
Confident phone manner
Ability to multi-task and move between tasks using prioritisation
Must be self-motivated and have a positive attitude
Have fantastic organisational and time management skills, as well as good verbal and communication skills
People management skills to develop your team and improve their performance
Resilience, understanding, patience, and empathy
If you are interested in this Sales Team Leader role, click ‘apply now’ and a member of our team will be in touch.
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