We have a unique opportunity for an experienced contact centre sales team leader to join a fast growth tech business based in Newcastle city centre and receive a basic salary of £24,000 with an OTE of £32,000.

You’ll lead and manage a B2C sales team to achieve KPIs and targets and help the business to achieve its ambitious growth plans.

Responsibilities:

• Raising absences on behalf of team members and conducting return-to-work meetings

• Leading weekly team meetings for training, discussing updates within the company and any actions that need to be carried forward

• Completing team performance analysis as well as weekly and monthly reporting on KPIs

• Requesting reports and carrying out analysis in our database

• Coaching, recruiting, training, and onboarding

• Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations

• Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders

• Quality Assurance call monitoring

• Be responsible for the professional development of your team members including sales training, personal development and training, monthly 121s, and performance management

• Being the first point of contact for the team for advice on handling difficult customer queries and escalations

• Working closely with team leaders and managers from other departments to improve internal processes

• Work closely with the directors and other sales team leaders to ensure that the sales team is high performing

• Outbound cold calling to warm leads, upselling product packages, and creating package quotes

• Answering inbound calls

Benefits:

• 25 days holiday

• Option to buy 5 or sell 5 

• Access to discount platforms, shopping, retail, gym, cycle to work etc

• Free eye test

• Company events

About You:

• Strong verbal and written communication skills are essential

• Confident phone manner

• Ability to multi-task and move between tasks using prioritisation

• Must be self-motivated and have a positive attitude

• Have fantastic organisational and time management skills, as well as good verbal and communication skills

• People management skills to develop your team and improve their performance

• Problem-solving skills

• Resilience, understanding, patience, and empathy

If you are interested in this Sales Team Leader role, click ‘apply now’ and a member of our team will be in touch.