Service Delivery Administrator
Job description
Looking to grow your skills in a supportive and fast-paced environment?
We’re seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly — providing essential support to ensure top-notch customer service.
Whether you're building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.
Working hours: Monday to Friday, 8:30am – 5:00pm
Salary: Competitive + bonus + benefits
What’s in it for you:
25 days holiday
Yearly bonus (based on company and personal performance)
Flexi-time scheme
Free on-site parking
Wellbeing support
Access to an on-site gym
Exciting social and team-building events
Key Responsibilities:
Provide administrative support to the Service Delivery Coordinators
Process Change of Tenancy (COT) requests within agreed SLAs
Assist in resolving billing issues raised by managing agents
Support the billing team with administrative tasks when needed
Ensure accurate and complete data entry across internal systems
Assist with the preparation and delivery of Managing Agent reports
Support ad hoc requests from Service Delivery Coordinators
Help deliver excellent aftersales support and customer care
Contribute to both regular and ad hoc reporting
What we’re looking for:
Strong organisational skills and ability to prioritise effectively
Self-motivated and proactive
Clear verbal and written communication skills
Confident with numbers and basic arithmetic
Computer literate, particularly with Excel and Outlook
Excellent attention to detail
Comfortable working independently and as part of a team
It’d be great if you also have:
Experience working in the energy industry
At least 12 months administrative experience
Excellent attention to details
Exposure to account management or a similar support role
Ready to apply?
If you’re a team player who thrives on organisation and accuracy, click ‘apply now’ — we’d love to hear from you!
Looking to take the next step in your career?
Time to take a fresh look at talent acquisition?