We have specialised in finding the right talent for senior and specialist roles within the contact centre industry for over 20 years.
We understand the success of a contact centre operation depends on having the right people in place. That is why we take the time to get to know each business and its unique requirements before we begin our search.
By using our extensive network and in-depth knowledge of the sector, we can identify and engage with candidates that have the right mix of technical and soft skills required for each role. We believe in building strong relationships with our clients and candidates and provide ongoing support and guidance throughout the recruitment process to ensure a positive candidate experience.
Typically, we recruit permanent or contractors across the following business areas:
Operational & Team Management
Risk & Compliance
Business Change & Transformation
Coaching & Training
Omni-Channel & Multi-Channel
Continuous Improvement (CI)
Customer Experience (CX) & Customer Insight
Tech & Digital
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The requirement to add to a senior leadership team typically arises at times of significant business transformation and change. We understand that the recruitment process for senior and director-level appointments can be complex and time-consuming which requires open and transparent communication throughout.
We take the time to understand the needs and goals of our clients, as well as the skills and aspirations of our candidates. We keep our clients and candidates informed and updated every step of the way, providing feedback and guidance to help manage expectations. Our goal is to ensure that each placement is a successful match, resulting in long-term growth and success for both parties.
With over 20 years of experience in the industry, we have a proven track record of delivering heads of department to director-level appointments within the contact centre sector. We’re committed to building long-term relationships with our clients and candidates and believe in providing a high-quality, personalised candidate experience that exceeds expectations.
Whether a permanent hire or on a contract basis, our real-time network ensures we leverage our industry expertise and network to ensure we match the right talent with the right organisation during the optimum time in their careers.
Some of our recent assignments include:
Head of Contact Centre
Head of Change
Head of Customer Experience
Head of Quality
Senior Customer Service Manager
Global Director of Contact Centre Performance
Head of Operational Planning
Senior Planning Manager
Director of Customer Relations
If you are in search of contact centre recruitment specialists who can assist you in identifying top talent for your specialist and senior roles, or if you are looking for guidance in taking the next step in your career, greenbean is here to help you navigate the market. Contact us today to learn more about how we can assist you in achieving your recruitment or career goals.