We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support the set-up of a dedicated contact centre to handle enquiries from existing CYBG & Virgin Money customers following the announcement of the acquisition. We were challenged with a smaller-than-usual talent pool due to the length of the contract. Our approach needed to ensure high-touch candidate engagement to mitigate the risk of drop-out during the vetting process.
30 FTC Customer Service Advisors
Dedicated Talent Delivery Partner
Dual-branded targeted attraction campaign
100% fulfilment of all hires within the scope deadline
Rethink the way you recruit, optimise your approach to hiring talent and keep abreast of the latest tools and legislation.
Measurement is intrinsic to the success of our work, demonstrating what works and where to improve, while informing future approaches to resourcing processes and strategy.