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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition

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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition

We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to supportthe set-up of a dedicated contact centre to handle enquiries from existing CYBG & Virgin Money customers following the announcement of the acquisition. We were challenged with a smaller-than-usual talent pool due to the length of the contract. Our approach needed to ensure high-touch candidate engagement to mitigate the risk of drop-out during the vetting process.

The Scope

  • 30 FTC Customer Service Advisors

The Solution

  • Dedicated Talent Delivery Partner

  • Dual-branded targeted attraction campaign

The Result

  • 100% fulfilment of all hires within the scope deadline

Why do I need RPO? 

Rethink the way you recruit, optimise your approach to hiring talent and keep abreast of the latest tools and legislation.

How will it benefit me? 

Measurement is intrinsic to the success of our work, demonstrating what works and where to improve, while informing future approaches to resourcing processes and strategy.

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