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Powering careers

The energy sector is going through exciting changes as we work to create a smarter, greener energy system and support the UK’s ambition to meet net zero emissions.

We're investing in our network, our customers, and our people.

That's where you come in. Whether you want to begin an exciting career journey as a graduate, trainee, or apprentice, or looking for new opportunities to build on your existing experience, you'll find something unique with us.

We're committed to creating job opportunities that support upskilling, reskilling, and multiskilling. This will help us create a strong, diverse workforce that will help the region prosper, support a low-carbon future and enable people, including those from underepresented and socially disadvantaged groups to reach their career potential.

Would you like to be part of the team that manages the electricity network that connects communities, enables economies, and is key to the growth of low-carbon technologies?

​Diversity, Equity and Inclusion

As a business, we need our workforce to grow and we need to develop new capabilities if we are to deliver successfully for our customers and you can view our DEI plan and our commitment to being an inclusive employer here.

​Team Powergrid

We are passionate about supporting the community we live and work in providing fantastic career opportunities, in an industry that is growing as we support our customers on their journey to net zero.​

​We have exciting and rewarding full-time opportunities for customer service professionals to join our award-winning Contact Centre based in Penshaw, Houghton le Spring - full details and how to apply can be found below.

We’re looking for people with a Customer First mindset to provide professional, quality service to our customers as we strive to continually deliver a consistent 10 out of 10 experience for all of our customers.

If you have the enthusiasm and ability to deliver an outstanding customer experience, we will support you with the rest.

Our contact centre agents are at the very heart of our business – they really are#TeamPowergrid.​​

Career paths

As a major employer in the region with thousands of employees, we can offer a wide range of career opportunities for all. If a role in customer service is not what you're looking for then you can find our other current vacancies here.


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