Join us at 12pm on Thursday 23rd February when Julie Mordue will be chatting to digital transformation expert , Mark Nichols in February’s ‘live’ episode of Talking Talent.
Mark has spent his career with high touch customer facing teams for some of the most universally recognised brands including Virgin Mobile, Skype, Telefonica and Microsoft. His contact centre career started as a front-line agent in mail order and quickly evolved into resource planning and contact centre operations. Mark now works with businesses across a wide range of industries to support the acceleration of their digitisation plans and modernise business processes that deliver better customer outcomes and optimised costs.
We’re excited to find out more about Mark’s incredible career journey and his thoughts on what’s next for the contact centre sector and invite you to join the conversation. This will be an interactive session with plenty of opportunity for Q&A.
