Catch up with May’s Talking Talent LinkedIn Live session featuring Sarah Cummings, an accomplished customer experience professional with nearly 20 years of experience in CX & operations. As a senior director at Worldpay, Sarah is a passionate advocate for creating memorable customer experiences that drive better retention and organisational growth.
Julie Mordue took a deep dive into Sarah's expertise as she shared her journey in different industries, including telco, retail, and fintech and how she's made a real difference for both colleagues and customers.
We also heard about Sarah's involvement in various programs and projects, including the creation of a global Improvement team to help them improve micro journeys, making small but impactful changes that help customers thrive and improve the colleagues experience. This team has won 3 awards for their innovative approach and laser-focused delivery.
Don't miss this opportunity to explore how Worldpay prioritises employee engagement and well-being alongside exceptional customer outcomes. Discover how their investments in training and support programs have made a significant difference in team support and celebrate their win at the North East Contact Centre Awards 2022 as People-Centric Organisation of the Year.
Click 'view' to catch up on Talking Talent with Sarah Cummings!