​We have opportunities for Claims Handlers to join Tesco Bank's Third-Party Assist team on a permanent basis.

This role has a starting salary of £22,500 up to £26,000 depending on experience and offers hybrid-working.

Benefits

• You will receive an outstanding benefits package, including.

• hybrid working

• A great career path with lots of progression opportunities

• A place where your health & well-being really matter - cycle to work scheme, Gym pass, mental health experts, a specialised headspace app, a multitude of health and wellness resources

• Maternity pay, paternity leave, and 6.6 weeks of holidays

• Pension scheme, life assurance, sickness benefit

• Save as you earn and buy as you earn schemes

• A Colleague Discount card: 10% off most products at Tesco Stores

• 20% Off Insurance Products

About the role

• Proactively offer the benefits of using the company’s network of repairers and hire providers to ‘non-fault’ third parties.

• Use a variety of communication approaches to contact third parties to help them manage their predicament, building rapport, and a positive relationship to help deliver the right outcome for the third party and the company.

• Negotiate effectively with third-party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and the company.

• Proactively manage the department priorities such as monitoring ongoing hire and repair

• Identify and report any concerns in relation to potential fraud or instances of identified fraud, and act as appropriate.

• Negotiate effectively to control costs

Skills/Experience

• Able to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome

• Demonstrable ability to show empathy when dealing with demanding situations, maintaining a professional and caring approach.

• Able to demonstrate confidence and an ability to take ownership for own decisions within the established authority limits and parameters

• Able to think creatively to identify and manufacture/develop solutions to meet customer and business needs

• Able to demonstrate excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.

• Able to demonstrate good planning, prioritising, and organisation skills.

• Has a positive attitude and a flexible approach to change and team working

If you are interested in this Claims Handler role, click ‘Apply Now’ and a member of our team will be in touch.