Claims Hander - Third-Party Assist

Posted 08 November 2022
Salary £22,500 to £26,000
LocationNorth Tyneside
Job type Permanent
DisciplineContact CentreFinancial Services
Contact NameLeanne Stevenson

Job description

​We have opportunities for Claims Handlers to join Tesco Bank's Third-Party Assist team on a permanent basis.

This role has a starting salary of £22,500 up to £26,000 depending on experience and offers hybrid-working.


  • You will receive an outstanding benefits package, including.

  • hybrid working

  • A great career path with lots of progression opportunities

  • A place where your health & well-being really matter - cycle to work scheme, Gym pass, mental health experts, a specialised headspace app, a multitude of health and wellness resources

  • Maternity pay, paternity leave, and 6.6 weeks of holidays

  • Pension scheme, life assurance, sickness benefit

  • Save as you earn and buy as you earn schemes

  • A Colleague Discount card: 10% off most products at Tesco Stores

  • 20% Off Insurance Products

About the role

  • Proactively offer the benefits of using the company’s network of repairers and hire providers to ‘non-fault’ third parties.

  • Use a variety of communication approaches to contact third parties to help them manage their predicament, building rapport, and a positive relationship to help deliver the right outcome for the third party and the company.

  • Negotiate effectively with third-party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and the company.

  • Proactively manage the department priorities such as monitoring ongoing hire and repair

  • Identify and report any concerns in relation to potential fraud or instances of identified fraud, and act as appropriate.

  • Negotiate effectively to control costs


  • Able to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome

  • Demonstrable ability to show empathy when dealing with demanding situations, maintaining a professional and caring approach.

  • Able to demonstrate confidence and an ability to take ownership for own decisions within the established authority limits and parameters

  • Able to think creatively to identify and manufacture/develop solutions to meet customer and business needs

  • Able to demonstrate excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.

  • Able to demonstrate good planning, prioritising, and organisation skills.

  • Has a positive attitude and a flexible approach to change and team working

If you are interested in this Claims Handler role, click ‘Apply Now’ and a member of our team will be in touch.