Job Title: Pensions Administrator - Complex Cases Location: Glasgow Salary: £28,500-£29,500 + up to 10% annual bonus Hours: 35 hours per week, Monday to Friday (Hybrid after training)
About the Role We are working with a well know Financial services client who are looking for a Pensions Administrator to join their Client Solutions Technical Team in Glasgow. This is a varied and fast-paced role at the heart of their operations, where exceptional customer service and attention to detail go hand in hand. You’ll be managing a range of queries and client instructions, ensuring they are completed accurately and within agreed timeframes—helping advisers achieve the best outcomes for their clients.
This role offers the opportunity to make a real impact, not just by supporting our clients, but by identifying improvements to existing controls and processes. You’ll play an important part in safeguarding client money and enhancing the client journey.
Key Responsibilities
Manage incoming client queries and instructions, including processing money movements, transfers, and pension transactions.
Support operations across the wider department as required.
Respond to client queries clearly, professionally, and within agreed timeframes.
Share knowledge and best practices with colleagues and teams across the business.
Identify opportunities to improve operational controls and contribute to the design of better processes.
Work within the company’s risk management framework and understand the impact of actions.
Play an active role in enhancing the client journey and overall service delivery.
About You You are well-organised, proactive, and focused on delivering quality, thoughtful in your approach, and always one step ahead. You listen closely, ask the right questions, and take pride in resolving issues quickly and effectively. With strong communication skills and a drive to help others, you excel in delivering exceptional service in a busy environment.
We’re looking for someone who has:
Previous experience in financial services (experience with pensions or ISAs is an advantage, but not essential).
A high level of accuracy and strong attention to detail.
The ability to manage multiple tasks and adapt to changing priorities.
Confidence in handling complex or sensitive situations with professionalism and care.
Clear and effective communication skills—both written and verbal.
A proactive approach to solving problems and improving how things are done.
A collaborative mindset and a desire to support team success.
A Little About the company They are on a mission to make retirement more rewarding. They support financial advisers and their clients through innovative, customer-focused platform solutions. There people-first approach means we celebrate collaboration, value inclusion, and champion continuous improvement.
Our clients journey began by doing things differently—putting customers centre stage from day one. They have come a long way, but there purpose remains clear. There culture, values and commitment to social responsibility shape everything we do.
Inclusion and Diversity at Nucleus Our client cares deeply about creating an inclusive workplace that reflects the diverse world we live in. For them, inclusion isn’t just good practice—it’s good business. A range of perspectives leads to better problem-solving and more relevant solutions for their clients. They are committed to building a fair, balanced, and transparent financial services industry and playing their part in driving that change.
What they Offer
You will be provided with a generous package of benefits designed to support what matters most to our people:
Non-contributory pension scheme
Annual bonus of up to 10%
Enhanced parental leave
Paid emergency leave
Health and wellbeing initiatives
Flexible working options where possible
A supportive, engaging, and values-driven workplace
