Claims Handler - Hybrid-Working

Posted 13 December 2022
Salary to £26,ooo depending on experience
LocationNorth Tyneside
Job type Permanent
Discipline Financial ServicesContact Centre
Contact NameLeanne Stevenson

Job description

​​We are looking for claims handlers to join Tesco Bank's customer settlement team on a permanent basis at their Quorum Park site.

With a starting salary of £23,500 up to £26,000 depending on experience, you will work36 hours per week Monday to Friday, with no weekend working. There is also hybrid-working available.

You will be required to support customers through their claims journey from notification to settlement. Therefore, we are looking for people capable of demonstrating excellent verbal and written communication skills who can proactively manage and settle a portfolio of motor insurance claims. This involves developing and maintaining a range of internal and external relationships with colleagues, customers, and third-party representatives such as insurers, accident management centres, solicitors, credit hire companies, and suppliers.


  • Hybrid working

  • A great career path with lots of progression opportunities

  • A place where your health & well-being really matter - cycle to work scheme, Gym pass, mental health experts, a specialised headspace app, a multitude of health and wellness resources

  • Maternity pay, paternity leave, and 6.6 weeks of holidays

  • Pension scheme, life assurance, sickness benefit

  • Save as you earn and buy as you earn schemes

  • A Colleague Discount card: 10% off most products at Tesco Stores

  • 20% Off Insurance Products

About the role

  • Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm

  • Review and analyse assigned insurance claims in line with the organization's standard claims procedures and customer service standards

  • Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues

  • Evaluate insurance claims by Interviewing and/or visit claimants to evaluate the extent of liability and the value of insured losses in line with policy coverage. Adjust losses and negotiate settlement within delegated authority limits, referring complex or disputed claims to senior colleagues for resolution

  • Find the most effective ways to respond to routine functional enquiries. Involves following procedures and precedents


  • Claims Handling/ Claims Settlement/ Insurance experience – ideally you will come from this background

  • Planning and organising, you can work without supervision - Experience of dealing with your own workload

  • Good level of verbal and written communication skills

  • Able to demonstrate excellent customer service skills

If you are interested in this Claims Handler role, click ‘Apply Now’ and a member of our team will be in touch.