Contact Centre Advisor - Manchester

Posted 26 July 2023
Salary £23,900 with monthly bonus
Job type Permanent
Discipline Financial Services
Contact NameLeanne Stevenson

Job description

We have a brand-new opportunity for an enthusiastic individual within a customer-focused Contact Centre advisor role. You’d be joining an expanding team in Manchester city centre with great working hours Monday to Thursday 10 am – 6:00 pm and early finish on a Friday. No weekends!

Working on behalf of some of the biggest brands in the world, you will use your excellent communication skills to speak with customers about the products and services available to them. We are seeking someone passionate about meeting targets while delivering a world-class customer experience.


  • Taking inbound calls from customers looking to discuss products and services

  • Making outbound calls to existing customers that are coming to the end of their agreement and discussing renewal options

  • Working towards - and consistently meeting - customer service and sales targets

  • Ensuring your calls are compliant and meet quality standards

  • Working together as a team to achieve the best results

About you:

  • Previous experience in a customer-focused role where you have had to meet targets

  • Passionate about customer experience

  • Able to work in a fast-paced and challenging environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent communication skills at all levels


  • AmWell - provides a comprehensive library of well-being content that includes activities and resources to help AmTrust employees stay physically, mentally, and emotionally healthy. For certain activities employees can earn rewards in their pay.

  • Group life insurance – AmTrust Group Life Assurance provides a lump sum benefit based on a multiple of an employee’s basic salary should an employee die whilst employed by the company.

  • Eyecare benefits - Eye Test Voucher worth £19.95 which is accepted by most high street opticians to allow employees a free eye test every two years.

  • Health assessment discounts are offered through Nuffield Health.

  • Flu vaccinations – Fully funded once a year. In partnership with Boots.

  • Gym membership discount - Offered through Gymflex.

  • Cycle to work scheme - allows employees the opportunity to benefit from pre-tax/NI deduction on the value of a loan towards a bicycle and safety equipment.

  • Tax-free childcare – Government scheme. Allowing eligible working families to claim 20% of their childcare costs, up to £2,000 per child per year (or £4,000 for a child with a disability), from the Government.

  • Employee Assistance Program – free confidential support including Confidential Emotional Support, Work-Life Solutions, Legal Guidance, and Financial Resources.

  • Company pension scheme – Offered through Standard Life.

If you’re looking for a fresh opportunity with a buzz, click ‘Apply Now’ and a member of our team will be in touch.