Contact Centre Sales Team Manager

Posted 20 April 2023
Salary £36,000 + uncapped commission
Job type Permanent
Discipline Financial Services
Contact NameMatt Lazenby

Job description

We have an exciting opportunity to join a vibrant contact centre in Manchester. This role is a brilliant opportunity for experienced sales leader to accelerate their earnings and learnings in a fast-paced, fun, and challenging environment. You’ll enjoy a starting salary of up to £36,000 with uncapped bonus and realistic OTE of £55,000 - £60,000.

We are looking for someone that can drive performance in a target-driven environment and is passionate about people development, process improvement and customer experience!

The Role:

  • Inspire and motivate your team of 12 sales executives to convert warm leads from industry leading partners

  • Drive the sales performance of your team to ensure they consistently achieving their KPI’s 

  • Assess and identify training needs to improve your team’s performance 

  • Use your experience and understanding of sales methodologies to coach and develop your team 

  • Be ambitious and driven to meet and exceed targets whilst ensuring the customers are at the heart of every decision 

  • Create a fun and motivating environment 

  • Work in collaboration with the rest of the sales management team to ensure success and a positive influence, celebrating the successes and wins

What we are looking for:

  • Over 18-months sales leadership experience gained in a fast-paced and high-activity telephone-based environment

  • Hands-on approach to sales management, coaching and development 

  • Previous experience of working in a consultative target-based sales environment, either B2B or B2C

  • Customer-focused and quality driven

  • Self-motivated, ambitious, resilient and determined

  • Ability to manage and drive performance

  • Excellent communication skills at all levels

  • Commercially aware with the ability to balance outcomes for customer and partners

What’s in it for you:

  • Opportunities for company-wide events and team nights out

  • Internal recognition scheme, meaning staff are recognised for their achievements

  • A cashback health provider that covers treatments and services including prescriptions, optical and dental as well as massages, and special treatments

  • Access to Employee Assistance Programme which includes independent financial advice

  • Discounted perks for travel, cinema, and theme parks

If you are interested in the Sales Manager role and the opportunity to be part of an exciting and vibrant contact centre in Manchester, click ‘apply now’ and a member of our team will be in touch!