Temporary Customer Service Advisors – (Gateshead / Hybrid)

We’re recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.

This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering excellent service across phone and email channels.

The Role

• Location: Gateshead contact centre (hybrid – a few days in the office per month; more frequent during training and early weeks)

• Hours: Monday to Friday, 9:00am – 5:00pm

• Duration: Approximately 3 months

• Start Date: Training to begin by 8th December

• Rate of Pay: £25,238 per annum (based on 37 hours per week)

Office closures: Christmas Day, Boxing Day, and New Year’s Day.

What You’ll Be Doing

• Handling inbound calls and emails from customers, providing prompt and friendly support

• Managing queries efficiently, using multiple systems and dual screens

• Ensuring every interaction reflects high standards of professionalism and empathy

• Adapting quickly to campaign-specific processes and systems

What We’re Looking For

• Proven customer service experience

• Strong communication skills, both verbal and written

• Confidence using IT systems and navigating multiple screens

• A willingness to learn and adapt to new processes quickly

If this is a role that is of interest to you, apply now to register your interest and be considered for one of our upcoming intake.

Job Types: Full-time, Temporary
Contract length: 3 months

Pay: £25,238 per year

Work Location: Hybrid remote in Gateshead NE8 3DF

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.