Temporary Customer Service Advisors – (Gateshead / Hybrid)

We’re recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.

This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering excellent service across phone and email channels.

The Role

• Location: Gateshead contact centre (hybrid – a few days in the office per month; more frequent during training and early weeks)

• Hours: Monday to Friday, 9:00am – 5:00pm

• Duration: Approximately 3 months

• Start Date: Training to begin by 8th December

• Rate of Pay:£25,238 per annum (based on 37 hours per week)

Office closures: Christmas Day, Boxing Day, and New Year’s Day.

What You’ll Be Doing

• Handling inbound calls and emails from customers, providing prompt and friendly support

• Managing queries efficiently, using multiple systems and dual screens

• Ensuring every interaction reflects high standards of professionalism and empathy

• Adapting quickly to campaign-specific processes and systems

What We’re Looking For

• Proven customer service experience

• Strong communication skills, both verbal and written

• Confidence using IT systems and navigating multiple screens

• A willingness to learn and adapt to new processes quickly

If this is a role that is of interest to you, apply now to register your interest and be considered for one of our upcoming intake.

Job Types: Full-time, Temporary
Contract length: 3 months

Pay: £25,238.00 per year

Work Location: Hybrid remote in Gateshead NE8 3DF

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