Customer Service Advisor

Posted 27 February 2023
Salary £20,500-£21,500
LocationNewcastle upon Tyne
Job type Permanent
DisciplineContact CentreFinancial Services

Job description

​Due to business growth, we are looking to add talented people to the friendly General Insurance team based in Newcastle. You will be able to help customers decide on the right actions on a wide range of insurance products and services from a comprehensive portfolio that includes motor, health, home, pet, and dental ranges. For the right people this is a unique opportunity to build a successful career within financial services.

If you’re passionate about delivering excellent Customer Service and want to work for a company that values and rewards their colleagues, then we’d love to hear from you!

With a start date of the 10th of April 2023, your shift pattern will be on a 4-week rotation, working between the hours of 08:00–20:15 Monday - Friday and one in 4 full weekends.

You’ll receive a generous benefits package that includes:


  • Colleague Discounts - 10% off your groceries rising to 15% every pay weekend. 20% off Clothing

  • Pension scheme - matched 1:1 up to 7.5%

  • Annual bonus based on individual and company performance up to 10% of salary

  • 6.6 weeks holiday entitlement including Bank Holidays

  • Buy additional holidays

  • Enhanced maternity leave

  • Shared Parental Leave policy

  • Save as you earn shares scheme

  • Cycle to work scheme

  • Gym pass

  • Travel Season Ticket Loans

  • 4 weeks of paid Paternity leave

If you have experience within a contact centre, sales, retail, or hospitality environment then Apply Now.