Customer Service Advisor

Posted 31 October 2022
Salary £22,000
Job type Permanent
Discipline Contact Centre

Job description

​Our contact centre in Leeds is at the heart of our business. It’s where we connect directly with our customers via phone or web chat, providing excellent customer service all the while.

We’re looking for Customer Service Advisors to join our Digital Customer Service team with a start date of 23rd January 2023.

As well as helping our customers be better with credit, you will show them the benefits of digital servicing, providing 5 million customers with responsible access to credit through a range of cards and digital credit solutions for some of the UK’s most loved brands.

This role is focused on answering inbound calls with no sales or upselling requirements.


You will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, changing rooms, and places to relax with pool tables. Plus free onsite catering!

New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £22,000, annual bonus and a competitive benefits package.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We want all our colleagues to feel able to bring their whole selves to work. We will not discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the application and interview process.

We will of course provide you with some great, ongoing training to give you every chance of being successful.

If you’re interested in this role of Customer Service Advisor, click ‘Apply Now’ and a member of our team will be in touch!

*Closing date for applications 23rd December 2022.