Customer Service Advisor - Various shift patterns

Posted 03 May 2023
Salary £20,500
LocationNewcastle upon Tyne
Job type Permanent
Discipline Financial Services

Job description

​Start Date: 19th & 26th June 2023

Tesco Bank is expanding, and we're seeking talented individuals with a passion for delivering exceptional customer service to join our Newcastle contact centre. If you're looking for an opportunity to join a company that values and rewards their colleagues and build a career within financial services. this could be the perfect role for you.

As a Customer Service Advisor, you will leverage your excellent listening and rapport-building skills to deliver an unparalleled customer experience. You'll take ownership of each customer interaction and apply your judgement to resolve enquiries effectively. Rest assured, comprehensive training will be provided to ensure you excel in your role.

We offer various shift patterns and start dates across our Credit Cards and General Insurance departments, including:

  • A 5-week rotation, with hours between 08:00 – 19:30 Monday – Friday, and 1 in 5 full weekends, featuring a shorter shift of 09:00 – 14:00 with a scheduled day off.

  • A late shift, operating between the hours of 13:00 – 21:00 Monday – Friday.

  • A 4-day week, with hours from 09:00 – 20:00 Wednesday - Saturday.

Our competitive benefits package comprises:

  • Colleague Discounts: 10% off groceries (rising to 15% on pay weekends) and 20% off clothing.

  • Pension Scheme: 1:1 matching up to 7.5%.

  • Performance-Based Annual Bonus: Up to 10% of salary.

  • Holiday Entitlement: 6.6 weeks, inclusive of Bank Holidays, with options to purchase additional days.

  • Enhanced Maternity Leave and Shared Parental Leave policies.

  • Save as You Earn Shares Scheme, Cycle to Work Scheme, and Gym Pass.

  • Travel Season Ticket Loans and 4 weeks of Paid Paternity Leave.

If you possess experience in contact centre, sales, retail, or hospitality, and have a passion for delivering top-notch customer service, we'd be thrilled to hear from you. Don't miss this chance to join a company that values and rewards its colleagues and take the first step toward a rewarding career in financial services by applying today to join our team.