Customer Service Executive

Posted 05 July 2024
Salary £23,000 - £25,000.
Job type Permanent
Contact NameNicole Aspell

Job description

We are working with a Customer Service Centre in Salisbury who are looking for Customer Service Executives to join their team.

Salary between £23,000 - £25,000.

The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:

  • 8.30am – 4.30pm

  • 9.00am – 5.00pm

  • 9.30am – 5.30pm

Why Join the Team?

Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

  • Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.

  • Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.

  • Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

  • Convenient Amenities: Coffee machines, nearby Waitrose and town centre (10-minute walk), nearby car park, and train station (5-10 minute walk).

Job Role

This varied role will be part of a critical front-line team, responsible for handling eComms and phone calls from advisers and customers on pension products.

As part of a tight-knit department, you will be the primary point of contact for operations, showcasing a first-class service and giving customers and advisers a positive experience.

Utilising available systems and information, as well as collaborating with the operational administration and distribution teams, will be key in this role.

You will have the training and support to do your best work. This is an exciting and varied role with significant scope to deliver key value to the organisation.

About You

You’ll enjoy working in a fast-paced environment that allows you to use your organisational and time management skills to multi-task within set deadlines. Be professional with a positive outlook, you’ll take pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication. You will also use problem-solving skills to use your initiative and analytical skills to identify the best course of action.

You’ll enjoy working as part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements.

If you’re interested in this full-time Customer Service Executive role, click ‘apply now’ and a member of our team will be in touch!