Customer Service Officer

Posted 26 October 2023
Salary £24,336
LocationSeaton Delaval
Job type Permanent
Contact NameNicole Aspell

Job description

Are you looking for a new and exciting Contact Centre opportunity with flexible working and weekends free?

We’re looking for dedicated Customer Service Officers to join Fleet My New Car based in the Manufacturing & Innovation Hub, Avenue Rd, Seaton Delaval, Whitley Bay, NE25 0QJ.

You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector organisations.The role entails working within a fast-paced environment, dealing with customers via telephone and email, so a well-organised person with excellent communication and skills is a must.

The salary is £24,336 plus bonus, Monday to Friday, working 37.5 hours per week with flexible working between 08:30 am – 17:30 pm!

The role

  • Develop and maintain relationships with key industry personnel

  • Handle all problems/issues relating to the provision of lease cars

  • Explain the financial aspects of the scheme

  • Explain technical specifications of different manufacturers and models of car

  • Manage the delivery of vehicles with lease companies/dealers

  • Ensure vehicles are ordered at the most advantageous price from suppliers

  • Evaluate quotations for repairs of vehicles

  • Identify sales opportunities

This is a fast-paced but highly rewarding role, with a team-orientated approach. You will also receive plenty of support so you’re able to perform this role with confidence.

About you

  • Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration

  • Knowledge and expertise gained through working within customer service

  • Proficient in the use of Microsoft Office

  • Good communication skills

  • Can meet tight deadlines with a high degree of accuracy

If this Customer Service Officer role sounds like something you’d be interested in, send across your CV and a member of our team will be in touch!