Retentions Advisor

• ·Customer Retention Executive

• ·Customer Success & Retentions Advisor

• ·Customer Care Specialist – Retentions

Newcastle, NE12 8BU
£24,000 starting (rising to £26,000 with progression) + uncapped commission (OTE up to £50,000)
Monday–Friday, 9am–6pm | 37.5 hrs per week
29 days’ holiday (increasing to 31 after 1 year)

About Verisure

Greenbean are excited to be recruiting on behalf of Verisure, Europe’s leading provider of monitored security systems. With over 5.1 million customers across 17 countries, Verisure is one of Europe’s fastest-growing companies.

This is a fantastic opportunity to join a business that invests heavily in its people, offering clear progression, great rewards, and the chance to make a real impact while building a long-term career.

The Role

As a Retentions Advisor, you’ll be the first point of contact for customers looking to leave, and your job will be to retain their trust in Verisure. You’ll:

• Handle inbound calls from existing customers

• Resolve escalated complaints with care and professionalism

• Build long-term relationships and deliver exceptional service

• Liaise with internal teams to resolve issues quickly

What We’re Looking For

• Confident handling objections and difficult conversations

• Strong communication and problem-solving skills

• Organised, detail-oriented, and computer literate (MS Office)

• Customer-focused with a positive, team-driven attitude

What You’ll Get

• OTE up to £50,000 with uncapped commission

• Birthday off every year 🎉

• Onsite coffee shop & canteen

• Private healthcare & MediCash plan

• Gym discounts & PerkBox perks

• Employee referral bonus + Cycle to Work scheme

• Discounts on Verisure alarm systems

Ready to Join?

If you’re customer-focused, ambitious, and want to grow your career with a market leader, apply today! 

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.