Retentions Advisor

Newcastle, NE12 8BU

£24,000 starting (rising to £26,000 with progression) + uncapped commission (OTE up to £50,000)

Monday–Friday, 9am–6pm | 37.5 hrs per week

29 days’ holiday (increasing to 31 after 1 year)

About the Company

Greenbean are excited to be recruiting on behalf of a leading European provider of monitored security systems. With over 5.1 million customers across 17 countries, the business is one of Europe’s fastest-growing companies.

This is a fantastic opportunity to join an organisation that invests heavily in its people, offering clear progression, great rewards, and the chance to make a real impact while building a long-term career.

The Role

As a Retentions Advisor, you’ll be the first point of contact for customers looking to leave, and your job will be to retain their trust. You’ll:

• Handle inbound calls from existing customers
• Resolve escalated complaints with care and professionalism
• Build long-term relationships and deliver exceptional service
• Liaise with internal teams to resolve issues quickly

What We’re Looking For

• Confident handling objections and difficult conversations
• Strong communication and problem-solving skills
• Organised, detail-oriented, and computer literate (MS Office)
• Customer-focused with a positive, team-driven attitude

What You’ll Get

• OTE up to £50,000 with uncapped commission
• Birthday off every year ??
• Onsite coffee shop & canteen
• Private healthcare & MediCash plan
• Gym discounts & PerkBox perks
• Employee referral bonus + Cycle to Work scheme
• Discounts on security alarm systems

Ready to Join?

If you’re customer-focused, ambitious, and want to grow your career with a market leader, apply today!