​A leading software company are looking for a Sales Administrator to join their customer support operation in Newcastle to administer sales orders and contact renewals for reseller sales channels in North America, the UK and EMEA.

You will work on a shift pattern that includes working until midnight on a regular basis, with homeworking on evening and night shifts if preferred. You’ll receive a basic salary of £22,000 and a benefits package that includes:

• 25 days holiday + Bank Holidays and the option to purchase up to 3 days extra for the following year

• Day off for your birthday

• Regular incentives including a contribution to home working set up and monthly home working costs

• Lunch allowance when office based

• Pension

• Health Scheme

• Hybrid Working

About the role:

• Supporting the sales channel team selling products and handling inquiries about a product, pricing and order expediting

• Handling incoming phone calls, keeping a professional manner, as well as keeping a knowledgeable and up-to-date understanding of changing developments of the product line

• Ability to learn order processing system regarding all aspects of order entry and maintains accurate records of all sales activities and customer communications within the CRM

• Ensures that feedback is relayed to the manager should any of the standards or procedures require change due to system or business requirements

About you

• Good organisational skills with the desire to prioritise and deliver in an efficient way, and the ability to work independently with minimum supervision under time constraints

• Value being part of a team, have high ethics and standards, with good communication and customer service skills

• Must have experience of Microsoft Office: Word, Excel, PowerPoint and Outlook, ideally familiar with business applications like Zoom, Slack, Dropbox and Google Workspace

• Ideally, experience using an enterprise CRM system, and order entry (CPQ) system

• GCSE qualifications in English & Maths, grade C or above (or equivalent)

If you are interested in this Sales Administrator role, click ‘Apply Now’ and a member of our team will be in touch.