Service Delivery Coordinator
Job description
Looking to join a dynamic, customer-focused team in the energy sector?
We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for an award winning energy company in Bury.
If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit.
This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.
Working hours: Monday to Friday, 8:30am – 5:00pm with Flexitime
Salary: £25,000-27,000 + bonus + benefits
What’s in it for you:
25 days holiday
Yearly bonus (based on company and personal performance)
Flexi-time scheme
Free on-site parking
Wellbeing support
Access to an on-site gym
Exciting social and team-building events
Key Responsibilities:
Act as the primary point of contact for key accounts
Manage and resolve a range of account-related queries
Administer Change of Tenancy (COT) requests within agreed SLAs
Support the continuous improvement of services offered to key clients
Investigate and resolve billing issues from managing agents
Be the key contact for AMR rollout programmes and report on challenges/performance
Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
Support the rollout of new products and services through effective communication
Monitor and report on competitor offerings to inform business strategy
Provide aftersales and customer care support to back-office operations
Generate both regular and ad hoc reporting
Attend off-site client meetings as needed
What we’re looking for:
Excellent organisational skills
Self-motivated with a proactive mindset
Clear and confident verbal and written communication
Strong arithmetic and analytical skills
Computer literate, especially in Excel and Outlook
High attention to detail
Able to work independently and as part of a team
It’d be great if you also have:
Experience within the energy industry
A background in account management
Ready to take the next step?
If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!
Looking to take the next step in your career?
Time to take a fresh look at talent acquisition?